Samsung Expands High Street Repair Offering by endorsing iSmash as an Authorised Service Partner

LONDON, 11th November 2022 – Samsung Electronics Co., Ltd has accredited one of the UK’s largest walk-in tech repair specialists, iSmash, as an Authorised Service Partner for selected Galaxy Smartphone* repairs outside of warranty terms.

‘We are pleased to announce iSmash as an Authorised Service Partner, as a further customer option within our repair network. We know that access to convenient support on the high street is incredibly important for UK consumers. The iSmash nationwide service centre coverage gives more choice to our customers, who can now get a fast repair safe in the knowledge that their smartphone is in the hands of an accredited and trusted service partner’ – Brian Ford, Vice-President, Samsung Customer Experience, UK.

Samsung is committed to offering a broad selection of the most convenient and accessible support options for customers to prolong the use of their Galaxy Smartphone. Customers in need of repair outside of their standard warranty terms will now be able to take their device to one of 38 iSmash service centres nationwide for diagnostics and repair.

As a Samsung Authorised Service Partner, iSmash only uses genuine parts sourced directly from Samsung to repair the device. This means upon repair completion customers will benefit from having their Galaxy Smartphone returned back to Samsung’s manufacturer standard**.

iSmash is dedicated to delivering professional high-quality repairs with an express turnaround, meaning that customers are never left for too long without their device. As an Authorised Service Partner, all iSmash technicians are fully qualified and trained by Samsung to the highest standard to enable them to repair the customers Galaxy Smartphone.

iSmash CEO Chris Murton said ‘we are delighted to be joining Samsung’s Authorised Service Centre network and look forward to supporting Samsung and their customers with a best-in-class repair and support service across our growing network of high-street service centres. We believe that this accreditation will bring tangible benefits to our mutual customers, with both our technicians and our service centres operating to Samsung’s high quality standard’.

Alongside in-store repair, Samsung already offers a suite of repair and support options for their customers. This includes ‘we come to you’ Doorstep repair service, where a mobile repair van will travel to the customers chosen location and repair their device on site. Samsung also offers a Pick-up repair service, where Samsung posts customers an empty box to package their device and schedules an at-home collection to pick up and repair the device before returning it back to the customer.

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To learn more about Samsung Warranty terms visit https://www.samsung.com/uk/support/warranty/ 

To troubleshoot an issue and book a repair visit https://www.samsung.com/uk/support/repair/

Get support, find helpful tips, manuals and more at https://www.samsung.com/uk/support/

Find ways to contact Samsung at https://www.samsung.com/uk/support/contact/

*Excludes Samsung Galaxy Z Flip & Z Fold range.

**If the device is still within its original warranty period, (original proof of purchase required) customers will also be able to continue to benefit from Samsung’s manufacturer’s warranty for the remainder of their warranty period.