Samsung UK Launches 100-Day Return Guarantee for New Galaxy Z Fold7 and Z Flip7

New proposition allows customers to “buy and try” and return the device within 100 days of purchase for a full refund

Samsung has announced one of its most compelling customer promises to date. From today, customers who purchase a new Galaxy Z Fold7, Z Flip7 or Z Flip7 FE can take advantage of a 100-day return window^[1] – the longest return promotion ever offered on a Galaxy device.

The new ‘buy and try’ promotion means that customers can experience everything that the Galaxy Z Fold7 and Z Flip7 has to offer, including Galaxy AI capabilities, before making a long-term decision about the device.

To be eligible, customers must pre-order or purchase a Galaxy Z Fold7, Z Flip7 or Z Flip7 FE mobile device in store or online between Wednesday 9 July – Tuesday 19 August and register for the promotion within 30 days of purchase at samsungoffers.claims/ukbuyandtry.

If a customer decides the device is not for them, so long as it remains in good condition the customer can complete a claim to return it between 45 – 100 days after purchase to receive 100% of the purchase price paid.

Annika Bizon, Mobile Experience VP of Product and Marketing, Samsung UK & Ireland, says: “Choosing a new smartphone is a big decision and people need peace of mind that they’re making the right call. Our “buy and try” offer gives people an extra layer of reassurance when making such a significant purchase. The Galaxy Z Fold7 and Z Flip7 mark a new era of innovation in the smartphone industry, and are the perfect devices to experience all the best features that Galaxy has to offer.”

For more details please visit: https://samsungoffers.claims/ukbuyandtry.

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[1]Purchase a SIM-free Samsung Galaxy Z Fold7, Z Flip7 or Z Flip FE from a participating retailer before 19/08/2025 and register for the promotion using link below within 30 days. If dissatisfied, the product may be returned in good condition to Samsung 45-100 days after purchase (or delivery in the case of pre-orders) and Samsung will pay the purchase price (capped at RRP) by bank transfer. Maximum one claim per individual and two per household / business. For full terms and more information see https://samsungoffers.claims/ukbuyandtry.