Samsung unveils enhanced Samsung Care+ device protection plans across Europe

Latest update introduces unlimited repairs with seamless walk-in service to ensure total peace of mind for Samsung Galaxy users

Samsung Electronics Co., Ltd. today announced a significant enhancement to Samsung Care+, its official device protection service, available across 17 European markets, including the United Kingdom. From January 29, customers choosing Samsung Care+ can enjoy new features and services, providing peace of mind for Galaxy mobile phone, tablet, wearable and PC owners.

“We’ve listened to our customers and completely transformed what Samsung Care+ should be,” said Richard Chang, Corporate Vice President – Mobile Division, Samsung UK & Ireland. “Device protection now matches a reality where people are always connected and on the move. That’s why, going forward, customers will receive unlimited repairs instead of two a year, protection for up to five years instead of three and 24/7 support instead of limited working hours. We’ve also added 175 new walk-in repair locations across Europe; So, whether you’re at home or abroad, help is always nearby. Samsung Care+ now works as hard as our customers do.”

The expansion of Samsung Care+ reflects Samsung’s continued focus on service excellence. By streamlining protection, enhancing cover and ensuring customers receive high-quality support, Samsung Care+ offers a reassuring safety net tailored to the needs of customers across Europe.[1]

Samsung Care+ enhancements

• Unlimited Accidental Damage Cover: Customers can now benefit from unlimited accidental damage cover, which offers protection against knocks, drops and spills. Regardless of how many times a customer damages their Galaxy devices, they’re covered for a Samsung-certified repair.[2] Plus, the excess fee has been streamlined, offering consistent excess no matter the type or extent of damage to their devices.[3]

Customers can access walk-in repair centres for quick repairs where available. All repairs are completed in Samsung-authorised service centres using original parts and Samsung has expanded the Samsung Care+ repair locations to make the service more accessible than ever before. For added convenience, claims can be made online or by phone 24/7.

• Walk-in repair: 175 new walk-in repair locations open to Samsung Care+ customers, with more to come in the future. Whether at home or travelling, customers with accepted claims will be directed to the most convenient, local walk-in repair centre for rapid service.
• Send-in repair: Customers can choose to send their device in for repairs and Samsung Care+ will arrange seamless collection and delivery to get customers back up and running fast.

• Extended warranty and device longevity: Should an insured customer experience any mechanical and electrical failure after the standard warranty period, Samsung Care+ covers the repair for the duration of the policy term. To ensure sustained device performance, devices with battery capacity falling below 80% after the end of the standard manufacturer warranty are also eligible for a free battery replacement. Every replacement undergoes rigorous performance-tests by Samsung-certified technicians during the repair process.
• Greater flexibility: The new monthly payment option for up to 60 months of coverage provides greater flexibility for customers, even granting the freedom to cancel at any time. For those who prefer a fixed-term option, a two-year policy is also available via a single upfront payment.[4]
• Additional layer of protection: For added peace of mind, customers can also opt to include theft and loss[5] Once a claim is approved, a replacement device is dispatched within 48 hours, ensuring minimal disruption to customer’s daily life.[6] Furthermore, Samsung Knox Guard is used to remotely block missing devices, safeguarding personal data and preventing fraudulent use. Samsung Knox Guard must be activated on every insured mobile phone or tablet.[7]

Designed by the people who know the device best, Samsung Care+ is there to help customers pursue their unique passions and journeys without interruption.

For more information, please visit https://www.samsung.com/uk/offer/samsung-care-plus/.

About Samsung Care+

Samsung Care+ is brought to you by bolttech Insurance Services (UK) limited, which is authorised and regulated by the Financial Conduct Authority (FRN 832644). Claims are administered by bolttech Device Protection (Ireland) Limited registered in Ireland and underwritten by AmTrust Specialty Limited, authorised and regulated by the Prudential Regulation Authority and the Financial Conduct Authority (FRN 202189).

[1] SC+ not available in Hungary, Greece, Slovakia, Ireland, Slovenia, Bulgaria, Croatia, Ukraine, Serbia, Montenegro, North Macedonia, Bosnia and Herzegovina, Kosovo and Albania

[2] Claims remain subject to other exclusions and limitations set out in the policy terms and conditions. SC+ covers damage that stops your device working normally, it does not cover cosmetic damage and wear and tear caused by normal use.

[3] Excess fees vary by model, see Samung.com for details

[4] 2 Year Plan not available in Belgium, Sweden, Norway, Finland or Denmark due to local insurance regulations.

[5] Maximum of two successful claims for theft or loss per year.

[6]  Samsung Care+ with Theft & Loss is not available on PCs.

[7] Samsung Care+ Theft and Loss requires Knox Guard to be activated within 30 days of policy start date. Device is not covered for Theft or Loss until activated.