J.P. Gownder, vice president and principal analyst at Forrester Research, discusses the growing technology needs of a mobile workforce that is becoming more productive from more places. This evolving work culture lends itself to practices such as hot desking and regarding the employee experience as the next frontier in consumer experience. With studies pointing to employees with the right technology tending to be more productive with happier customers, it’s no surprise that providing the best enterprise technology is a cornerstone of Samsung innovation.