07.23.18 / Apps & Services

Anthem, Inc., Samsung and American Well Partner to Provide Consumers Access to Telehealth Services


INDIANAPOLIS, MOUNTAIN VIEW, Calif. AND BOSTON – July 23, 2018 – Anthem, Inc., (NYSE: ANTM) Samsung Electronics America, Inc., and American Well® announced today that consumers with an Anthem affiliated health plan and the updated Samsung Health app on their Samsung Galaxy device can now access LiveHealth Online within Samsung Health. The “Experts” service in Samsung Health connects consumers with U.S. based, board-certified health care providers for a wide variety of non-emergency medical care 24 hours a day, seven days a week.

“Anthem’s partnership with Samsung and American Well is one way we are investing in innovation and digital capabilities that will advance access to healthcare for consumers across the country,” said Peter D. Haytaian, Executive Vice President and President, Commercial and Specialty Business Division, Anthem. “At Anthem, we are leveraging the power of technology, challenging the status quo and collaborating with leaders across industries, to create a simpler, more affordable, and accessible healthcare system. The healthcare needs of consumers are incredibly dynamic, and technology will continue to be the gateway to enable consumers broader choice of care to improve their health and wellbeing.”

LiveHealth Online, which is powered by American Well’s technology, gives consumers the ability to “Ask an Expert,” and consult a care provider through video chat. These board-certified health care providers can address non-emergency medical needs such as colds, coughs, flu and allergies. During the visit, the care provider can provide a diagnosis, and submit a prescription. Through the Samsung Health service, consumers can even consult with health experts in a number of different subspecialties, including nutrition and dermatology. With this latest update consumers will also have access to additional services offered exclusively on the Samsung Health app – like fitness training, maternity advice, sleep tracking, and other health-related offerings.

“Our goal with Samsung Health’s ‘Experts’ service is to provide users with ubiquitous access to leading healthcare providers and insurers quickly and cost effectively, right from the palm of their hands,” said Nana Murugesan, Vice President & General Manager, Services & New Business at Samsung Electronics America. “When we launched Experts just one year ago, our users were mostly using the service for everyday illnesses like colds and coughs. Now our users are increasingly using the service for more advanced telehealth treatments such as the flu, high blood pressure and insomnia, as we expand our relationships with leaders in the healthcare industry. We are pleased to work with Anthem and welcome the LiveHealth Online service into the fold with American Well for Samsung Health.”

Consumers can access LiveHealth Online by opening the Samsung Health service on their Galaxy device, and selecting the “Experts” tab to connect with a care provider. They will be asked to enroll in Samsung Health’s “Ask An Expert” feature with their Samsung account and then prompted to select their health plan to view coverage for the services they receive, if applicable.

“The new offering connects a world class consumer engagement platform with an incredibly thoughtful, trusted and comprehensive clinical service,” said Ido Schoenberg, MD, Chairman and CEO at American Well. “It is designed to create a streamlined patient experience without compromising on care quality, choice, affordability and convenience. We are delighted to support Anthem and Samsung in their groundbreaking effort to remove the remaining barriers to the ubiquitous utilization of digital care services.”

For more information about the Samsung Health update that will include access to telehealth via LiveHealth Online please visit https://www.samsung.com/us/samsung-health/.

About Anthem, Inc.
Anthem is working to transform health care with trusted and caring solutions. Our health plan companies deliver quality products and services that give their members access to the care they need. With over 74 million people served by its affiliated companies, including nearly 40 million within its family of health plans, Anthem is one of the nation’s leading health benefits companies. For more information about Anthem’s family of companies, please visit www.antheminc.com/companies.

LiveHealth Online is the trade name of Health Management Corporation, a subsidiary of Anthem, Inc.

About American Well
American Well is the leading telehealth platform in the United States, connecting the nation’s largest hospitals, insurers, employers, and consumer technology companies for the purpose of delivering healthcare anywhere. Highly-rated by KLAS for “ease of use” in the 2017 Telehealth Virtual Care Platforms report,* American Well is transforming healthcare by creating a first-of-its kind telehealth marketplace, the Exchange™, to deliver medical care seamlessly through technology. With its strong partnerships in the U.S. and global markets, as well as its direct-to-consumer service Amwell®, the company connects millions of people to the doctors they trust for live video visits for everything from urgent care to chronic care management and lifestyle support.

American Well’s software platform has the built-in capability for hospitals and healthcare providers to deliver care digitally, reaching beyond geography, with wrap around turn-key services and customization to extend care beyond the four walls of a hospital and into the hands of consumers. With a decade of experience, American Well powers telehealth solutions for over 75 health systems, 140 unique telehealth use cases and 55 health plan partners covering 147 million lives, helping 1 in 3 Americans get the care they need, when and where they need it most. For more information, please
visit AmericanWell.com.

American Well, Amwell and The Exchange are registered trademarks or trademarks of American Well Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners.

*Telehealth Virtual Care Platforms 2017, September 2017, © KLAS 2018 www.klasresearch.com.
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