11.04.16 / Official Statements

Galaxy Note7 Update

As of today, nearly 85 percent of all recalled Galaxy Note7 devices have been replaced through the U.S. Note7 Refund and Exchange Program, with the majority of the participants opting to receive another Samsung smartphone.

We remain focused on collecting the outstanding Galaxy Note7 phones in the market. To further drive participation, we will be releasing a software update in the coming days that will limit the phone’s ability to charge beyond 60 percent, as well as issue a reminder pop-up notification every time a consumer charges, reboots or turns on the screen of their Note7 device.

Any Galaxy Note7 owner who has not yet participated in the U.S. Note7 Refund and Exchange Program should immediately power down their phone and contact their carrier or retailer today.

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Statement on the U.S. Department of Transportation’s new order to ban all Galaxy Note7 devices
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