10.25.21 / Smartphones

Samsung Expands Authorized Care to Select Best Buy Locations Nationwide

Talking Points

  • Samsung is committed to providing a customer-first care experience with convenient ways to support customers.
  • Starting October 26, select Samsung Galaxy smartphone owners can now easily access Samsung Authorized Care repairs and same-day support at select Best Buy stores nationwide.
  • Customers will have peace of mind knowing that Best Buy meets Samsung’s highest standards in repair — focused on quality, speed, and convenience with certified technicians.

Underscoring the company’s commitment to deliver a customer-first care experience, Samsung Electronics America, Inc. announced today it is bringing in-person support to customers while they shop at over 100 Best Buy stores starting October 26. With this partnership, Samsung is opening up even more options for select Galaxy smartphone owners¹ to have access to authorized repairs — from screen repairs to device maintenance to software troubleshooting.

Samsung Expands Authorized Care to Select Best Buy Locations Nationwide

“At Samsung, our goal is to give consumers more ways to access same-day customer care from our nationwide network of authorized care providers,” said Ramon Gregory, Senior Vice President of Customer Care at Samsung Electronics America. “With this new expansion to Best Buy stores, we’re making it even easier and more convenient for select flagship Samsung Galaxy smartphone owners to access a care experience that is as innovative as our products.”

Samsung’s customer care program is focused on quality, speed, and convenience. Now, Galaxy owners can schedule an appointment with Best Buy’s team of Geek Squad Agents that are certified and professionally trained to repair Samsung Galaxy smartphones.

As a Samsung Authorized Care Service Center, Best Buy meets Samsung’s highest quality standards. This means added peace of mind knowing any repair is handled with the upmost care by certified professionals equipped with knowledge of how to use genuine Samsung parts.

The Samsung Authorized Care service at Best Buy locations will provide front and back screen replacements, battery replacements, port and camera repairs, and other in- and out-of-warranty support services for Galaxy S series and Galaxy Notes series devices starting October 26. Support for Galaxy Z foldable phones will begin in early November².

This expansion joins the company’s large network of support offerings. From in-person support at over 550 Samsung Authorized Care locations and over 600 independent service providers nationwide, to ‘We Come To You’ doorstep repair and contactless mail-in service, Samsung is ready to help diagnose, troubleshoot and repair your Samsung product in a way that’s most convenient for the customer.

To find a Samsung Authorized Care location near you, check out the store locator on our website. Customers can also schedule an appointment online at www.samsung.com/us/support/service/. For a full list of eligible Galaxy smartphones and for additional information, please visit www.samsung.com/us/support/bestbuy.

[1] To find out if your device is eligible for repair at Best Buy, visit here Samsung.com/us/support/bestbuy

[2] A full list of eligible devices for repair at Best Buy can be found here Samsung.com/us/support/bestbuy

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