Sparking Interest Through Hands-On Learning
For Samsung Care, workforce development begins with sparking curiosity about technology careers. Shortly after opening its Samsung Care Center in Frisco, Texas, the team began inviting local students, educators, and nonprofit organizations into the facility to see firsthand how modern device repair works. Those early tours evolved into a structured educational program called “Behind the Glass,” providing participants with a behind-the-scenes (and behind the screens) look at Samsung’s repair operations, the technologies that power them and the career pathways they support.
“We initially started with a program to introduce local organizations and students to repair services available to our Samsung customers. That interest has grown and now, through partnerships with local schools, community organizations and industry leaders, we’re creating opportunities for students and job seekers to turn hands-on skills into meaningful careers,” said Jasper Morse, Director of Business Operations at Samsung Electronics America.
For future graduate of Emerson High School, Jyothi Seelam (17), Samsung’s Behind the Glass transformed a lifelong curiosity about technology into a clearer vision for a career in mobile device repair. After teaching herself basic repair skills through old electronics and online tutorials, the field trip gave her her first firsthand experience with professional mobile device repair. Inspired by the program, she enrolled in the Smartphone Repair Bootcamp, where she earned her WISE certification while building hands-on experience diagnosing and repairing today’s mobile devices.
“I’ve always been curious about how technology works and taught myself by taking apart old electronics and watching repair tutorials online. But Behind the Glass was the first time I got to see professional mobile device repair in action. Seeing how technicians diagnose and repair devices, work together as a team, and solve real problems made the career feel tangible and exciting. That’s why I was so eager to join the Repair Bootcamp. The hands-on experience gave me the confidence to learn from my mistakes, build new skills, and better understand the technology behind the devices we use every day. Now I can honestly say, ‘I can fix my own phone,’ and one day I’d love to start my own repair business.” – Jyothi Seelam, future graduate of Emerson High School
Strengthening Local Community Partnerships
These workforce development efforts are rooted in long-standing partnerships with schools, community organizations, and local leaders across North Texas. Samsung works with Frisco ISD’s CTE program, Plano ISD’s CTE program, Girl Scouts, Texas Native Health, and others to help students explore technology careers, gain hands-on experience and build pathways to employment. The company’s partnership with the City of Plano also provides internship opportunities that expose high school students to professional work environments and real-world job experiences.
One particularly meaningful partnership has been with the nonPareil Institute, a post-secondary nonprofit that serves adults on the autism spectrum. Samsung employees partnered with nonPareil crew members for a technology skills day that included mock interviews and hands-on phone repair experiences.
The collaboration is already creating opportunities beyond awareness and training. Samsung recently hired a nonPareil participant into a parts inspection role within its Care organization and is working with the organization to expand access to WISE certification training, helping participants build industry-recognized skills that can support future employment opportunities.
Samsung’s commitment to workforce development extends beyond creating entry points into the industry. At the Samsung Technical Training Center, service professionals receive in-depth instruction on the latest products and AI-powered technologies, while programs like the Samsung Skills Competition recognize top-performing technicians and encourage continuous learning and professional growth.
For Samsung, supporting workforce development is about more than filling jobs today – it’s about investing in the people who will help shape our connected future. By partnering with educators, community organizations, industry groups, and local leaders, Samsung Care is helping ensure students and job seekers have access to the training, certifications and opportunities needed to turn technical skills into lasting career opportunities.
Looking for more news or need additional support from the Samsung Care team? Visit the Samsung Care YouTube Channel, check out the Samsung Members App, and Samsung Communities, or text us any time by messaging 1-800-SAMSUNG to start a conversation with a Samsung Care Pro.
