04.20.20 / Customers (COVID-19)

Caring for Those Who Care For Us

Talking Points

  • Samsung is offering free smartphone repairs to first responders and healthcare professionals.
  • First responders and healthcare professionals are eligible for special discounts on Samsung.com purchases.
  • Free repair and special discount programs make it easier for local heroes to stay connected during these unprecedented times.

Update as of July 1, 2020: Samsung introduced our Free Repairs for The Frontline initiative, in partnership with uBreakiFix in April. This program, which ran from April 20 through June 30, 2020, was able to provide more than 17,000 first responders and healthcare professionals with free repair services for their Samsung cell phones. While this free repair program has concluded, first responders still in need of repair services can visit our Samsung Experience Store Locations where they will receive 15% off any repair service.

We have seen so many instances of Americans coming together to support each other and their communities during this unprecedented time.

One group of individuals that has been especially inspiring are the nation’s first responders and healthcare professionals on the frontline in the fight against COVID-19. Samsung is pleased to thank these individuals with two unique programs.

America’s first responders and healthcare workers need to stay connected, perhaps now more than ever. Today, Samsung is proud to announce our Free Repairs for The Frontline* initiative, in partnership with uBreakiFix. This program will provide free repair services for Samsung smartphones, including cracked screen and battery replacement, to all first responders and healthcare professionals through June 30, 2020. Local heroes including doctors, nurses, hospital workers, EMTs, police officers, and firefighters, with valid ID, are eligible for one free repair for their Samsung smartphone**. Eligible first responders and medical professionals can visit any participating uBreakiFix location or mail their phone in for repair**.

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Additionally, all first responders and healthcare professionals are eligible to take advantage of special discounts up to 30% off any purchases at Samsung.com*. These discounts will make it easier for America’s first responders and healthcare professionals to obtain the devices that will allow them to do their job, and stay in touch with friends and family through this challenging time.

These two programs are Samsung’s latest efforts to provide ongoing relief to those impacted by COVID-19.

Samsung will continue to evaluate ways to stand strong with our communities. To our U.S. employees, customers, partners, and communities, we are grateful for your loyal support.

*Update May 21st, 8:30AM ET: Hyperlink to the first responder free repair and discount program page has been updated.
**Terms and conditions apply. Click here to view eligibility requirements.
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