09.20.16 / Mobile

Samsung Galaxy Note7 US Voluntary Recall Update

RIDGEFIELD PARK, N.J. – SEPTEMBER 20, 2016 – Samsung Electronics America, Inc. today announced that over 500,000 new Galaxy Note7 replacement devices have arrived in the U.S. and have been shipped to carrier and retail stores. New Galaxy Note7 devices will be available for exchange at retail locations nationwide tomorrow.

Software Update to Easily Identify New Galaxy Note7 Devices

Samsung also announced the rollout of a software update for new Note7 devices.

The software updates are being delivered in partnership with Carriers and will display a green battery icon on the status bar found on the top right hand of the screen. The green icon indicates that consumers have a new Galaxy Note7 with an unaffected battery.

Samsung and the U.S. CPSC have and continue to urge all consumers of Note7s sold prior to September 15 to power down their device. For those not heeding that advice or are still not aware of the recall notice, a software update will be pushed to all recalled devices. Once installed, users will be prompted with a safety notice that urges owners to power down and exchange their recalled device. The notice will appear every time a user powers up or charges their device.

For details on the software update visit www.samsung.com/us/note7recall.

Image: Software Update Status Bar Screen Shot for New Galaxy Note7 Before and After

The image on the left shows a screen shot of the status bar of the new Galaxy Note7 before the software update. The image on the right shows the status bar after the software update with a green battery icon which indicates that the device has a new Galaxy Note7 with an unaffected battery.
Before Update (Left Image) ; After Update (Right Image)

Images: Software Update Safety Notice Prompt Screen Shot for Recalled Galaxy Note7

The on-screen safety recall notice prompt for recalled Galaxy Note7.
Safety Alert: Post Software Update on recalled Note7

“Working hand in hand with the CPSC, we are delivering as promised and moving quickly to educate consumers about the recall and make new Note7s available,” says Tim Baxter, president of Samsung Electronics America. “New devices will be in stores no later than tomorrow and we will continue to take the necessary actions to ensure users are powering down and immediately exchanging recalled devices.”

In conjunction with the CPSC, carriers and retailers, Samsung continues to maximize its reach to Note7 owners through multiple touchpoints, including direct communications, customer service, social media, marketing and in-store communications.

Consumers are encouraged to visit samsung.com/us/note7recall for carrier and retailer specific instructions on how and where to exchange their Note7 device.

Galaxy Note7 Recall – Facts-at-a-glance:

  1. 09/02/16: Samsung Announces Note7 battery cell issue and stop sale
  2. 09/09/16: Samsung and CPSC issue “power down and stop use” guidance
  3. 09/15/16 : CPSC voluntary recall announced
  4. 09/15/16: Device Check (IMEI) identification program launched
  5. 09/20/16: Firmware update released for new Galaxy Note7s and recalled devices
  6. 09/21/16: Over 500,000 new Note7 replacement devices available for exchange

About Samsung Electronics America, Inc.
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co. Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands. To discover more about Samsung, please visit www.samsung.com. For the latest Samsung news, please visit news.samsung.com/us and follow us @SamsungNewsUS.

Press contact:
Andrew Bowins
Vice President, Corporate Reputation
Samsung Electronics America

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9.15.2016 / Mobile
Samsung Announces US Availability of Replacement Note7 Devices as Part of Voluntary Recall
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