We are in active discussions with the CPSC to address potential safety issues related to certain top-load washing machines manufactured between March 2011 and April 2016.
In rare cases, affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage when washing bedding, bulky or water-resistant items.
Samsung is recommending that consumers with affected models use the lower speed delicate cycle when washing bedding, bulky or water-resistant materials. There have been no reported incidents when using this cycle.
It is important to note that Samsung customers have completed hundreds of millions of loads without incident since 2011.
To determine if you have an affected washing machine, visit us at www.samsung.com/us/support/tlw .
Safety is our top priority. If you have any questions, please call Samsung at 1-844-483-3881.