Canada’s first Mission Critical Push-to-X solutions will enable first responders to manage emergency situations with greater awareness with vital voice, video, and data communications

Samsung Networks and TELUS today announced the successful deployment of Canada’s first next-generation Mission Critical Push-to-X, MCPTX, services. Deployed over TELUS’ globally recognized network, this new MCPTX solution will equip Canada’s first responders with the information and data they need to more accurately assess emergency situations, improve responsiveness and operational efficiency, and drive better public safety outcomes. This state-of-the-art technology will enhance multimedia communications with vital operational features such as video, geographic information system, geo-fencing, remote database access, and more, keeping communities safer.

“TELUS is building on its long-standing association with Samsung to bring best-in-class technologies and connectivity that will help public safety organizations manage emergency situations with greater responsiveness thanks to mission critical features that go well beyond legacy voice technologies,” said Marshall Berkin, Vice-president, Industry Solutions, TELUS Business Solutions. “Our MCPTX services will leverage the strength of our award-winning network, as well as our integrated ecosystem of public safety solutions, to empower first responders with critical, reliable, and secure connectivity that will ultimately save lives. This launch also accelerates our commitment to Smart City solutions that help municipalities use technology and data in new ways to benefit residents’ health and safety, meet sustainability goals, and increase operational efficiencies.”

TELUS’ MCPTX service will be offered with priority access to commercial users on TELUS’ network. The service is actively being trialed with a select group of customers with wider commercial availability planned for later in 2022. With mobile broadband technologies powered by 4G and 5G, the nature of mission critical communications is undergoing a significant evolution, as MCPTX solutions provide a significant enhancement to today’s commonly used LMR (Land Mobile Radio) and push-to-talk (PTT) voice technologies.

“Samsung has proven deployment experience with end-to-end solutions – from network infrastructure to devices, to lead the industry in this space,” said Stephen Wiktorski, Vice President and Head of Networks, Samsung Canada. “We’re pleased to collaborate with TELUS to help solve Canadian first responders’ critical communications challenges, and look forward to future opportunities to integrate MCPTX capabilities within private networks, next-generation 9-1-1 (NG911) and smart cities.”

Improving public safety outcomes with mission critical communications

MCPTX technology will enhance communication in many public safety scenarios. For example:

  • First responders – With MCPTX technologies, first responders, like police officers, can gain knowledge and expertise from their peers in different locations or other public safety agencies. They can all communicate with each other in real-time in order to quickly resolve a public emergency. That could mean enabling video to be pushed immediately to dispatch a coordinated response or sharing a map of the officer’s location with other first responders on the ground.
  • Catastrophic events – In the event of a catastrophic situation, cellular usage drastically increases and the network gets congested with many people trying to reach their loved ones. With quality of service, priority and preemption (QPP), first responders have priority access to the broadband network with a reliable and secure connection.
  • Connected Ambulance – A connected ambulance will help save more lives, as paramedics can share critical information using a portable ultrasound or a haptic glove over a prioritized connection, helping emergency room doctors to start treatment remotely, and emergency rooms preparation to be optimized for patient arrival.
  • Traffic Control for emergency services – With MCPTX, traffic route maps for emergency vehicles could be transmitted to all intersections and traffic lights, clearing the way for an emergency vehicle to quickly reach its destination, with “green lights” all along the route.

Samsung continues to lead the advancement of next generation public safety networks and has a proven track record of successful MCPTX deployments. Samsung network technology with LMR interoperability is a proven solution deployed by FirstNet[1], as the first-ever, nationwide mission-critical standards-based PTT solution in the U.S.[2] Also, in Korea, Samsung teamed up with leading Korean operators to launch the country’s PS-LTE network in 700MHz, which was the world’s first 3GPP-compliant nationwide public safety network with MCPTT service.[3] Since 2021, this PS-LTE network has been offering fast and reliable connectivity to first responders in hundreds of organizations and agencies, including police, firefighters, emergency medical services, and the military.

To learn more about how Samsung and TELUS are solving critical communication challenges with MCPTX solutions, the companies have released a new whitepaper on public safety.

For more information on Samsung’s network solutions and capabilities, visit

For more information on how TELUS supports first responders, visit

[1] FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.