How Samsung SmartThings Service Can Help Bring Your SmartThings Connected Experience to Life

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Not sure how to make the most of your Samsung SmartThings Experience? Samsung Service is here to help.


Samsung’s SmartThings platform allows Canadians to enjoy a simple and reliable connected experience across all facets of their daily life. Through the SmartThings platform, Samsung devices seamlessly connect to not only each other, but with over 80,000 other connection points, helping you to experience a connected world from the palm of your hand.


From smart appliances, to smart security, to smart lighting, all which seamlessly connect to devices such as the Samsung Galaxy S23 Ultra or Samsung Galaxy Book3, SmartThings helps Canadians to maximize productivity, expand creativity, and perform daily tasks with simplicity and ease.


With SmartThings, you can easily take a phone call and adjust the temperature and lighting all from your Samsung TV; set your laundry to start and start the vacuum with SmartThings for Android Auto; and, find your devices, family, friends, or even pets with SmartThings Find and Galaxy SmartTags. With SmartThings, the possibilities feel truly endless.


With a connected world at your fingertips, it’s important that users understand how to maximize the potential of a Samsung connected experience, and feel as though you have the right support along the way. If you’re not sure where to start, Samsung Service has a dedicated series of SmartThings Support options available to help you.


Online Self-Serve Support available 24/7

Find resources, support, and more with robust SmartThings FAQs on, available 24/7. Did you know your SmartThings app has in-built app feedback and submits error reports? Use the in-app self-serving tool to help get diagnosis at your convenience. You can find in the main menu of the app, under “Contact Us.”



Dedicated SmartThings Chat & Email Support

Exclusive chat support for SmartThings is available online. Chat immediately with an expert who can help you make the most out of SmartThings with your Samsung devices. Alternatively, you can email with your query and an expert will get back to you as soon as possible.



Visual and Remote Support

Samsung’s Visual Support service helps Samsung customers experience a remote, visual diagnosis of their product at their convenience. With Visual Support, if a user isn’t sure what the problem is, or is having trouble describing the issue, a Samsung expert will help guide a customer through a repair through the customer’s camera.



Learn more about the Samsung SmartThings Support options available to help you here. To learn more about SmartThings, visit

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