Innovation You Can Trust: Samsung Delivers an Award-Winning Device Experience

09-07-2026
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Recognized for industry-leading customer satisfaction and backed by Samsung Care+, Samsung continues to help Canadians get more from Galaxy devices long after purchase

Great products matter, but so does the confidence that comes from knowing the brand behind them will be there long after purchase.

 

Samsung’s commitment to customers doesn’t end once a device leaves the store. From award-winning customer satisfaction to flexible device protection through Samsung Care+, the company remains invested in giving Canadians confidence throughout the life of their Galaxy devices.

 

That commitment has earned industry recognition. Earlier this year, Samsung Electronics was recognized as the top-rated cell phone manufacturer in customer satisfaction by the American Customer Satisfaction Index (ACSI).

 

This recognition reinforces Samsung’s ability to blend reliability and innovation on an award-winning scale.

 

Whether it’s replacing a cracked screen, accessing certified repair services or getting expert assistance when questions arise, Samsung Care+ is designed to help customers get back to what matters with as little disruption as possible. The program provides protection against accidental damage, 24/7 access to Samsung-certified technicians and dedicated customer support, helping extend the value of Galaxy devices throughout their lifetime.

 

Recognizing that every customer’s needs are different, Samsung recently introduced a monthly payment option for Samsung Care+, making device protection more flexible and accessible.

 

“Technology should make life easier, and that includes the support behind it,” said Tarik Akad, Head of Mobile, Samsung Electronics Canada. “Our goal is to deliver an ownership experience that customers can count on from day one. Whether it’s through award-winning service, trusted support or flexible protection with Samsung Care+, we’re committed to helping Canadians get the most from their Galaxy devices.”

 

Technology, in some form, is crucial in everyday life. Naturally, customers are looking for brands they can rely on to ensure that tech works for them.

 

Samsung continues to invest in making ownership simple, dependable and rewarding, reinforcing that excellence is measured both by what’s inside a device and by the support behind it.

 

To learn more about Samsung Care+, visit samsung.com/ca/offer/samsung-care-plus/.

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For any issues related to customer service, please go to samsung.com/ca/support for assistance.
For media inquiries, please contact canadanewsroom@samsung.com.

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