Samsung Canada introduces “Your Service” repair portal for Galaxy users

Convenient offering allows Samsung users to register select Galaxy products[1], request support, and self-schedule/track repair services

Through its continued commitment to provide customers with innovative technology and services, Samsung Canada has launched its new online portal to help extend the service and support offerings of its convenient Door-to-Door and walk-in repair services.

As Canadians grow more comfortable with an increasingly digitized world, the Your Service portal from Samsung is a contemporary solution designed to offer Canadians more choice and flexibility for their customer care needs.

“The COVID-19 pandemic necessitated a shift away from in-person services, and while initially a temporary change, positive elements of the ‘new normal’ such as added convenience and efficiency can continue to benefit our customers,” said Frank Martino, Vice President Corporate Service at Samsung Canada. “Whether it’s scheduling a door-to-door repair, requesting technical support from an expert, or tracking the status of a device in transit – we’re working to ensure that our customers across Canada can enjoy a seamless customer care experience.”

The Your Service online self-service portal is now available for Samsung Galaxy smartphone and tablet customers. Wearable and laptop devices are also supported for Door-to-Door repair service, which can be arranged through Live Chat or by calling 1-800-SAMSUNG.

To request a self-service repair, customers can simply book through the Your Service portal – found online at www.samsung.com/ca/galaxy-repair – to arrange a convenient Door-to-Door device pick-up at their home. Pick-up and return of the Galaxy device is free of charge. Devices will be inspected and repaired by an authorized Samsung Canada technician before being shipped right back to the customer’s door. For additional peace of mind, Galaxy devices will enjoy complimentary device sanitization.[2]

Customers can also access the portal and easily track the status of a device repair from any internet-connected device – and can also receive regular progress updates regarding their device through email and text message.

This service is available for both In & Out-of-Warranty[3] customers. To login and register a Galaxy smartphone or tablet, initiate support services, or to find out more about available services, please visit samsung.com/ca/support/your-service.

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[1] Available for Samsung Galaxy smartphones and tablets.

[2] Samsung cannot guarantee as to the efficacy of the sanitization. Results may vary and may not kill all bacteria, germs and viruses. UV-C sanitizers are third-party devices and effectiveness of these sanitizers may vary depending on market and model.

[3] For Out-of-warranty manufacturer suggested retail pricing, click here.