Samsung Canada launches “Samsung Everywhere,” providing reliable post-purchase care to Canadians across the country

No matter where in Canada, customers can receive peace of mind knowing Samsung is here to help with effortless, convenient, and contactless service

Samsung Canada is proud to launch “Samsung Everywhere,” a new campaign that brings together all service and care offerings to Canadians, no matter where they are in the country – helping Canadians resolve their issues quickly, and get back to what truly matters.

Samsung’s commitment to effortless, convenient and contactless service allows Canadians to receive timely service in the way that works for them, fitting easily into a busy lifestyle. Some of the ways Samsung Service supports Canadians include:

24/7 Remote Support

For quick, seamless service that fits into a busy schedule, Samsung offers 24/7 remote chat support with an expert to resolve any issues in which customers need support. To access live chat support, visit Samsung.ca/Support or download the Samsung Members app.

In-Home Repairs

Samsung offers home appliance users a flexible solution to receive timely service by booking an at-home visit online. Additionally, depending on location, Canadians can book a Samsung branded technician service experience for their home appliances, where a technician will provide professional repair services straight to their door. Using 100% genuine Samsung parts, 95% of repairs are completed on the first visit.

Visual Support Service

With Samsung’s easy and intuitive Visual Support Service, Samsung technical product experts can analyze a customers’ appliance through their device camera – enabling the expert to assess the situation visually, request more information from the customer, and guide them forward, suggesting specific measures. To learn more about Samsung’s Visual Support Service, click here.

Samsung Service is proud to receive global recognition as an award winner for Best Customer Service at the 2023 International Customer Experience Awards. The Awards celebrate the inspiring efforts of global organizations who are leaders in customer experience.

Learn more about Samsung Canada’s service offerings and how you can receive support today at Samsung.ca/support .