Samsung Canada Named 2025 CIO Awards Canada Winner

Recognition Highlights Home Appliance Remote Monitoring (HRM) and IT Innovation Leadership

Samsung Canada has been named a 2025 CIO Awards Canada winner, receiving the honor at the ceremony on November 13, 2025. Presented by IDC Canada and CIO, the award celebrates organizations that leverage technology to drive innovation, deliver measurable business value, and advance digital transformation.

This year’s recognition highlights Samsung Canada’s Home Appliance Remote Monitoring (HRM) project, which exemplifies the company’s commitment to proactive, data-driven customer care. The HRM initiative extends Samsung’s expertise in remote diagnostics to home appliances, enabling the company to anticipate customer needs, resolve issues before they arise, and provide seamless, reliable service.

Key highlights of the Home Appliance Remote Monitoring project include:

• Proactive Customer Care: Detecting and addressing potential issues before customers are impacted, increasing satisfaction and trust.
• Customer-Centric Solutions: Reinforcing Samsung’s reputation for innovation and reliability in customer service.
• Industry Benchmark: Setting a new standard for proactive, customer-focused support in the home appliance sector.

“Innovation at Samsung Canada is driven by our commitment to make life simpler, smarter, and more reliable for our customers,” said Frank Martino, Vice President, Corporate Services, Samsung Canada.

This recognition underscores Samsung Canada’s leadership in IT innovation and its ability to translate technology into tangible business value and superior customer experiences. IDC’s CIO Awards specifically honor organizations that demonstrate exceptional innovation, operational excellence, and measurable impact through IT.

Samsung Canada will continue to build on this success, leveraging HRM and other technology initiatives to enhance customer care, improve efficiency, and set new industry benchmarks for service excellence.

About the CIO Awards Canada

The CIO Awards for Canada recognize Canadian organizations and teams that use IT in innovative ways to deliver business value, whether by optimizing business processes, enabling growth, or improving customer relationships.

About IDC

International Data Corporation (IDC) is a global provider of market intelligence, advisory services, and events for IT, telecommunications, and consumer technology markets. Learn more at www.idc.com/ca.

About CIO

CIO provides business technology leaders with insights into IT trends, leadership, and innovation. It reaches enterprise CIOs and executives with expertise on career development, business strategy, and technology-driven growth. Learn more at www.cio.com.