Samsung Customer Service is Everywhere
Samsung is pleased to announce our Service Everywhere, Anytime offering.
“We believe in providing convenient, seamless and accessible service for all our customers. We are available 24/7 for you and we provide service to Samsung customers living in the busiest cities, as well as the remotest parts of the country” said Frank Martino, Vice President of Corporate Service at Samsung Electronics Canada.
Here is what we offer to our customers:
Nationwide Service – For mobile devices, there are over 200 authorized service centers (“ASCs”) that provide nationwide service coverage. For customers who do not have an ASC within a 30 minute drive, we offer a door-to-door pick up service. For TV/AV and appliances, we have an additional over 400 ASCs available at your convenience.
24/7 Self-Service Online Support – A one-stop destination for nearly all your Samsung product support is found at www.samsung.com/ca/support. Get you need to enjoy your Samsung products from on our website under the Solutions and Tips, Warranty Information, Product Registration, Download Manuals, and Service Centre Locator tabs.
24/7 Service available at your fingertips – Need help setting up your device or technical advice? We are here for you. Text WE CARE (932 273), or connect with us on our website’s live chat at your convenience. We will connect you with a tech expert who can help you diagnose your issue with remote support. You can also join Samsung Members, which allows you to engage with other Samsung customers, as well as tech experts from our support team. These services are all available 24/7 for easy, accessible customer support.
Request repair for your mobile device online – Login to your Samsung Account at www.samsung.com/ca/support/your-service and book your own walk-in or door-to-door repair.
Peace of mind – Samsung Extended Warranty plans are available for your Samsung television or home appliances. Plans start from $19.99. Visit www.samsung.com/ca/extendedwarranty to learn more.
Going the extra mile – Samsung is dedicated to providing prompt, accessible, and professional repair services. Our certified technicians ensure our customers receive high quality service and support, at their convenience. They will thoroughly test and calibrate your Samsung product, and will clean the product before and after the repair with sanitizing wipes.
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