Samsung Electronics Canada introduces Samsung Care+ for Business, a premium protection plan for corporate devices

New total care service includes hassle-free device repairs, an extended warranty of up to three years and coverage for physical damage and liquid intrusion

Today, Samsung Electronics Canada Inc. announced the launch of its new premium protection plan for corporate devices: Samsung Care+ for Business. With worry-free repairs, an extended warranty of up to three years and coverage for physical damage and liquid intrusion, this total care service provides businesses with the peace of mind of knowing their devices are protected.

With today’s employees reporting that over a third of their workdays are spent on their smartphones^[1], it’s become increasingly important for businesses to prevent productivity loss resulting from having to manage broken devices. Samsung Care+ for Business is a device lifecycle management tool that, in addition to Samsung Knox, provides the complete solution for device management, security, and protection, to maximize business continuity.

Samsung Care+ for Business, when combined with the (optional) Knox Manage^[2], eliminates the need for IT Managers to have to manage their own pool of device inventory and secure data when repairs are required. Samsung Care+ for Business enables the “just in time” delivery of Advanced Exchange^[3] devices direct to the business requestor without additional steps. This minimizes downtime and maximizes productivity as defective devices can be quickly repaired or replaced, allowing IT Managers to better support the optimization of device use throughout its entire life cycle. With dedicated help desk support, Samsung is providing IT Managers with a full suite of solutions to manage all aspects of the device life cycle – across handsets, tablets, PCs and wearables – from purchase to deployment, to repair and replacement.

“Strong device lifecycle management practices can help businesses anticipate when devices are reaching end-of-life, determine if they are vulnerable to security breaches, and resolve a host of other issues before they create operational delays,” said Steven Cull, Head of Mobile Product Management, Services and Strategy, at Samsung Canada. “Today’s businesses are making significant investments in devices, and we believe it is our job to help them be prepared for any issues with seamless, automated device management tools.”

Samsung Care+ for Business is easy and flexible for businesses to use, with stackable service packages that offer businesses precisely the right amount of coverage to suit their needs.

Samsung Care+ for Business highlights:

• Worry-Free Protection Plan: Protect devices from physical damage and liquid intrusion^[4]. The extended up to three-year warranty^[5] is fit for the business device life cycle and covers any issues ranging from electrical to mechanical defects — all without a service fee.
• Samsung Certified Service: Expert technicians at authorized Samsung service centres will repair devices using genuine Samsung parts, in compliance with Samsung’s stringent quality repair standards.
• Hassle-Free Process for Claims and Tech Support: No additional costs or documentation are required for repairs. In addition, the free pick-up and delivery and on-site repair service helps save customers’ time by eliminating visits to the service centre.
• Centralized Suite of Solutions for Device Management and Protection: Through the centralized solution Samsung Knox Portal, Samsung Care+ for Business’ dedicated console allows businesses to manage device deployments and protection coverage in their device fleet, easily track subscriptions and repair status, and access policy information, all on one screen.

Customers of Samsung Care+ for Business benefit from a simple and easy claims process. The company’s IT Manager can simply log in into the Samsung Care+ for Business Portal, call a toll-free number, or send an email to file their claim, to kick-start the claims approval process.

Availability

The Samsung Care+ for Business is available for purchase in Canada starting today, for all types of businesses. To learn more about this premium protection plan, please visit SamsungKnox.com/Samsung-Care-Plus.

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^[1] [Source] Insight (New Study Shows Growing Role of Cellphones at Work (2017).

^[2] Knox Manage License is sold separately.

^[3] Advanced Exchange service is available on Samsung smartphones and tablets only. The replacement product will be delivered to the customer via express mail (average 1 business day after receiving the request), together with the shipping label for the customer to return the original defective device back to Samsung.

^[4] For physical damage and liquid intrusion service requests, two (2) covered claims are allowed per each 12-month period during the duration of the Samsung Care+ for Business.         

^[5] The extended 3-year warranty is available on certain Samsung devices, including Galaxy XCover and Tab Active Series devices.