Samsung Galaxy Rugged technology serves up durability in the hospitality industry

De Mello Coffee Roasters tested out the Samsung Rugged lineup to see how they perform in a kitchen and roastery environment

The Samsung Galaxy Rugged lineup featuring the Galaxy Tab Active4 Pro and Galaxy XCover6 Pro are built tough and designed to keep up with demanding work environments. With an IP68 rating^[1] and military-grade durability^[2]  to withstand water, dust, drops and knocks, these devices are ideal technology solutions for industries such as Construction, Transportation, Manufacturing and moreHowever, can they keep up with the hustle and bustle of the service industry?

Who better to test out the Galaxy Rugged equipment than De Mello Coffee Roasters, an award-winning specialty coffee roastery based out of Toronto. Founded in 2013, De Mello Coffee supplies high-quality coffee and baked goods to numerous cafes in Toronto and operates four cafes of their own around the Greater Toronto Area.

After a trial period of using the devices in their roastery, warehouse and kitchen, the De Mello Coffee team members Head Roaster, Jaimee and Warehouse Manager, Neo shared their feedback on how the Galaxy XCover6 Pro and Galaxy Tab Active4 Pro performed in a hospitality setting.

Tell us about the work environment where you used the Galaxy Rugged devices.

“Our work environment exposes our devices to factors such as excessive heat, coffee grinds and flour in the kitchen, cold temperatures, and staff who is often on their feet and on the go. Durability plays a fairly important part for us and the Rugged devices held up exceptionally well, specifically in the following scenarios:

• Roastery: In the process of daily coffee roasting, the roasting machine reaches temperatures up to 240 degrees Celsius, while the afterburner has the capacity to reach temperatures as high as 999 degrees Celsius. Despite the proximity to intense heat, the devices performed flawlessly. Additionally, the machines used for sealing coffee bags generate a considerable amount of heat, but placing the devices on top of them posed no problems.
• Warehouse: In the warehouse, where green coffee beans are stored in burlap sacks, the environment is quite dusty due to coffee and flour particles. Workers often need to climb ladders to access items stored on high shelves. Despite the potential for accidental drops and dust accumulation, the devices were unaffected.
• Kitchen: In the kitchen, there’s not only heat but also a need to refrigerate dough and ingredients. The devices demonstrated resilience to the cold as well. On one occasion, an employee mistakenly left their device in the refrigerator overnight. Surprisingly, the battery, screen, and overall durability remained unaffected.”

How did the devices support your day-to-day operations?

“Within the roastery, we used both the Galaxy XCover6 Pro and the Galaxy Tab Active4 Pro extensively for tasks such as recording coffee profiles, archiving data, and note-taking during meetings. We also used the Galaxy Tab Active4 Pro for inventory checks, creating Word documents, and all communication needs within the warehouse. While in the kitchen, the devices lent themselves for checking order sheets, placing and receiving orders, and communicating with customers and wholesale partners.”

What features of the Galaxy rugged lineup stood out to you the most?

“Durability was the most outstanding feature for us. Additionally, the touchscreen was very convenient, even when wearing Nitrile gloves, which we wear regularly.[3] The device’s pen performance was exceptional, making it feel like writing on paper. Moreover, the extended battery life was a significant advantage. Despite working eight-hour shifts, the devices easily lasted for two days.”

How did the Galaxy Rugged devices perform in terms of productivity?

“The devices facilitated smooth communication in various work environments and proved invaluable for tasks like notetaking and bookkeeping. They greatly enhanced our ability to access necessary information and maintain productivity, irrespective of the setting.”

For more information on Samsung Galaxy Rugged lineup for business, click here.

^[1] IP68 rating: Water resistant in up to 1.5 meters of fresh water for up to 30 minutes and protected from dust, dirt and sand. Rinse residue/dry after wet. Not advised for beach or pool use.

^[2] These devices passed military specification (MIL-STD-810H) testing against a subset of 21 specific environmental conditions, including temperature, dust, shock/vibration, and low pressure/high altitude. Real world usage varies from the specific environmental conditions used in MIL-STD-810G testing.Samsung does not guarantee device performance in all extreme conditions.

^[3] Glove mode is compatible with most gloves and in wet conditions but does not work as intended with extremely heavy duty gloves or mittens. Touch Sensitivity increases responsiveness for leather gloves thinner than 2mm or less in thickness, based on internal laboratory test results. Underwater touch is not available. Touch responsiveness may vary depending on the material and thickness of gloves as well as other environmental conditions. Touch Sensitivity mode must be enabled via Settings > Advanced features > Touch Sensitivity in order to use this feature.