Get the Help You Need with S Service

on March 2, 2016
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What do you do when something really goes wrong with your computer? (Besides swear, that is). Sure, you can turn it off and on and hope restarting helps. Or maybe you have someone in the office you can ask. But all too often, trouble means a troublesome trip to a service center, which eats up your valuable time.


Now, however, Samsung is offering a new way to get the help you need: S Service. S Service is a live, online customer support service, letting anyone connect directly with a service agent through one-to-one remote support via their PC.


It’s a convenient way for people to get expert help, right from the comfort of their computer. Because it is a chat-based service that operates over your computer, you don’t have to worry about background noise, so you can use it at home, in a café, or anywhere with web access.


S Service is available in English during weekdays from the United States (GMT +9 Mon 9:00am to Fri 11:59pm). Research shows that most people need help for their devices in the evenings, from 7pm to 2am, and S Service is conveniently available during those hours.



How to Use

S Service


  1. Using your PC, download the app at and install (works on Windows 8 and higher).
  2. Click the icon Online Tech Support on your desktop.
  3. Enter the nature of your problem and your username and press “Request.” The system will automatically tell you how long the wait is and how many other people are waiting.
  4. When the support representative connects, chat directly about the problem you are having.


It’s that easy. After you are finished getting helped, you can rate S Service, ensuring the service always operates at a high level.


Thanks to S Service, now getting the best help and keeping your computers working is more convenient than ever.

Products > Mobile

For any issues related to customer service, please go to Customer Support page for assistance.
For media inquiries, please click Media Contact to move to the form.