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Regarding recent images of a GALAXY SIII that appears to have heat-related damage

on June 21, 2012
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There have been recent online posts displaying pictures of a Samsung GALAXY SIII that appears to have heat-related damage at the bottom of the device. Samsung is aware of this issue and will begin investigating as soon as we receive the specific product in question.

 

Once the investigation is complete, we will be able to provide further details on the situation. We are committed to providing our customers with the safest products possible and are looking at this seriously.

 

[Update: July 7, 2012] Following a series of tests, an independent third-party organization determined that an external energy source was the cause for the damage on the GALAXY SIII in question. In other words, no, the Galaxy S III did not blow up on its own. http://news.samsung.com/global/?p=16161

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2 Comment
  • hi, i'm from Iran i had a galaxy S4 which had heat-damage like this phone but when it was charging i take it to the samsung store for warranty they told me it will fix after a week then i call them after 10 days they told me that they couldn't fix it and they told me to bring pack and everything of the phone (hands free, cover and ...) to give me new phone or the check, so i brought these things for them then after a month they call us and said come and give your phone we fix it! but how? P.S. : they told me they sent my phone to the central firm.

    • Sorry for my bad english