Samsung Pay is Safe, Secure and Works Almost Anywhere You Can Swipe or Tap a Card TodayShare open/close
Today, the New York Times reported on an incident that targeted LoopPay’s office network.
The article raised questions as to the effect of this on the recently launched Samsung Pay service. The first thing to know is that Samsung Pay was not impacted and at no point was any personal payment information at risk. This was an isolated incident that targeted the LoopPay office network, which is a physically separate network from Samsung Pay. The LoopPay incident was resolved and had nothing to do with Samsung Pay.
It’s worth reiterating that the reported incident was related to LoopPay’s office network which handles email, file servers and printing within the company. This network is physically separate from the production network that handles payment transactions and run by Samsung.
The incident involved three servers on LoopPay’s internal office network.
As soon as the incident was discovered, LoopPay followed their standard incident response procedures and acted immediately and comprehensively. LoopPay brought in two independent professional security teams. LoopPay immediately identified and quarantined the targeted devices, conducted a thorough and extensive sweep of LoopPay’s entire system, and put additional safeguards in place.
Again, Samsung, Samsung Pay, and Samsung users were not affected.
We’re confident that Samsung Pay is safe and secure. Each transaction uses a digital token to replace a card number. The encrypted token combined with certificate information can only be used once to make a payment. Merchants and retailers can’t see or store the actual card data.
Security is a number one priority at Samsung —and always will be. Samsung is committed to securing and protecting user data to the highest industry standards.
Samsung Pay is off to an amazing start. Our beta test and our launch showed that customers have been overwhelmingly satisfied with their experience. We’re proud to offer the only mobile payment option that works almost anywhere you can swipe or tap a card today.
Press Resources > Issues&Facts > Statements