Samsung, TELUS and AWS Team Up To Enhance Connectivity for Customers Traveling Abroad

Korea and Canada on February 20, 2024
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The companies will create North America’s first virtual roaming gateway, improving reliability, speed and latency


Samsung Electronics, TELUS and Amazon Web Services (AWS) announced today a trailblazing collaboration that will see TELUS become the first telecommunications provider in North America to evolve the architecture of roaming, enabling greater reliability and faster speeds for customers traveling abroad.


Traditionally, roaming traffic (voice, data and SMS) is routed through the provider’s home country, resulting in slower speeds for customers. With this revolutionary new approach, TELUS is able to house their network within AWS Regions worldwide, using virtualized roaming gateways. This means that traffic no longer needs to go through Canada, but will be routed directly to the closest AWS Region that houses TELUS’ network, significantly enhancing speed and responsiveness of mobile services. This process, also known as network cloudification, uses Cloud-native Core technology from Samsung on public cloud for mobile data, and ng-voice for voice calls, optimizing performance and ultimately quality.


“This architecture evolution further strengthens TELUS’ commitment to keeping our customers connected to what matters most, ensuring they are able to enjoy the same award-winning experience they have in Canada from anywhere in the world,” said Nazim Benhadid, Chief Technology Officer at TELUS. “Together with AWS, Samsung and ng-voice, we are making roaming more reliable and resilient than ever.”


“We are thrilled to work with TELUS, a company at the forefront of re-inventing the telco customer experience,” said Chivas Nambiar, general manager, telco business unit at AWS. “Alongside our AWS Partners, we are excited about how TELUS is using the cloud to augment their network capabilities to provide consistent and reliable global services for their customers.”


“Samsung’s Cloud-native Core is designed with flexibility and scalability in mind. By ensuring higher stability and reliability, Samsung powers TELUS’ new roaming approach to bring unmatched network performance and customer experiences while traveling,” said Stephen Wiktorski, Vice President and Head of Networks at Samsung Canada. “By working with forward-looking operators like TELUS, we are able to turn never before seen possibilities into reality.”


Virtual roaming gateway trials will begin in Q1 2024, but the possibilities of this collaboration extend far beyond roaming. Leveraging Samsung’s full Cloud-native Core solution on AWS paves the way for further advancements in disaster-recovery and 5G standalone core use cases.




TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading communications technology company with more than $18 billion in annual revenue and over 18 million customer connections spanning wireless, data, IP, voice, television, entertainment, video and security. Our social purpose is to leverage our global-leading technology and compassion to drive social change and enable remarkable human outcomes. Our longstanding commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty. The numerous, sustained accolades TELUS has earned over the years from independent, industry-leading network insight firms showcase the strength and speed of TELUS’ global-leading networks, reinforcing our commitment to provide Canadians with access to superior technology that connects us to the people, resources and information that make our lives better.


Operating in 32 countries around the world, TELUS International (TSX and NYSE: TIXT) is a leading digital customer experience innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands across strategic industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare and others.


TELUS Health is a global healthcare leader, which provides employee and family primary and preventive healthcare and wellbeing solutions. Our TELUS team, along with our 100,000 health professionals, are leveraging the combination of TELUS’ strong digital and data analytics capabilities with our unsurpassed client service to dramatically improve remedial, preventive and mental health outcomes covering more than 69 million lives, and growing, around the world. As the largest provider of digital solutions and digital insights of its kind, TELUS Agriculture & Consumer Goods enables efficient and sustainable production from seed to store, helping improve the safety and quality of food and other goods in a way that is traceable to end consumers.


Driven by our determination and vision to connect all citizens for good, our deeply meaningful and enduring philosophy to give where we live has inspired TELUS and our team to contribute $1.6 billion, including 2.2 million days of service since 2000. This unprecedented generosity and unparalleled volunteerism have made TELUS the most giving company in the world. Together, let’s make the future friendly.


For more information about TELUS, please visit, follow us at @TELUSNews on X and @Darren_Entwistle on Instagram.

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