Samsung Wins Gold Stevie® for Customer Service at 2026 Global and APAC Stevie Awards

Samsung cements position as a world-class leader in customer experience, securing top Stevie awards for its service transformation

MANILA, Philippines (May 5, 2026) – Samsung Electronics Philippines sets the gold standard for customer service excellence as the only consumer technology brand from the Philippines to win a Gold Stevie for Customer Service Success — Technology Industries at the 20th Stevie® Awards for Sales and Customer Service. Samsung Philippines also received the Gold Stevie for Innovation in Customer Service Management; Planning & Practice, Innovative Management in Consumer Product and Sales Industries; and the Most Innovative Customer Service Department/Team of the Year at the 13th Asia-Pacific Stevie Awards.

The Stevie Awards for Sales & Customer Service is the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

This year, the Stevie Awards received over 2,100 nominations across 41 nations in more than 100 categories for customer service and contact center achievements.

These global recognitions distinguish Samsung Electronics Philippines as a powerhouse of innovation, elevating customer service standards in the country and across the Asia-Pacific region.

The recognition affirms Samsung’s care-first culture, strengthened by operational discipline and cross-functional collaboration,  as a driver of sustained competitive advantage. Samsung Philippines’ winning momentum was extended at the 2026 Asia-Pacific Stevie Awards with three  Gold Stevie Awards.

These accolades validate a rigorous year-long transformation within Samsung Philippines’ customer service team, which has successfully shifted from reactive service recovery to a proactive, data-driven care system. This was achieved through end-to-end customer experience (CX) process re-engineering and the enablement of advanced CRM tools to predict and meet customer needs before they arise. These achievements also stand as a strong endorsement of Samsung Philippines’ ongoing efforts to stabilize the customer experience, enhance repair quality, and ensure seamless alignment between internal functions and service partners.

With this combined haul of regional and global Stevie titles, Samsung Philippines’ customer service team becomes one of the most recognized organizations in the region for 2026. “At Samsung, customer satisfaction is central to everything that we do. This commitment extends beyond pushing innovation to address their evolving needs, to consistently providing excellent care,” said SEPCO President Moonsoo Han. “These accolades prove that our focus on the consumer journey is as vital as the technology we build. It reinforces that our care-first culture, supported by innovation, drives global achievements.”