Important Software Repair Announcement for Recall of Certain Top-Load Washers
Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a software remedy addressing a recall of certain top-load washer models. These specific models were assembled and sold in the U.S. between June 2021 and December 2022.
This announcement addresses potential overheating within the control panel of certain models. Such events present a smoking, melting, overheating, or fire hazard to the product and consumer.
The following top-load washer models are included in this announcement:
|Model Number||Serial Number Range|
Samsung is working cooperatively with the CPSC to quickly provide affected consumers with an important software update to remedy this potential smoking, melting, overheating, and fire hazard. Consumers should immediately check whether their washer’s software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated.
Next steps for our customers
Wi-Fi equipped machines should remain plugged in to their power source. All Wi-Fi equipped washers that are plugged in and actively connected to the internet will automatically download the free software repair over-the-air, via SmartThings app. Consumers who have not connected their Wi-Fi equipped washer to the internet should visit https://www.samsung.com/us/support/tlw-sw-update/ for instructions on how to download the software repair through SmartThings app.
Consumers whose washing machines do not have Wi-Fi capability should immediately stop using the washer and contact Samsung directly for a free dongle to plug in, download, and install the software repair.
Our commitment to our customers
By providing the first-ever over-the-air software recall remedy in the home appliances industry, we’re working to ensure customers can continue to use their washers with minimal disruption.
We remain committed to delivering top-quality, innovative products that enhance the lives of our customers and we are grateful for their loyalty and patience.