In Safe Hands: Samsung Signature Service Sets New Standards In Service

on 12-07-2021
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JOHANNESBURG, South Africa – 12 July 2021 –  South Africans have always placed great value on the level of service they receive from companies. As a one of the country’s most popular consumer electronics brand, Samsung has therefore continuously strived to offer excellent service – from purchase to the moment a TV or home appliance is switched on for the very first time. The level of commitment to excellence is seamlessly embodied in Samsung Signature Service – a premium-level service for your qualifying Samsung product, renowned for offering complimentary delivery, installation with extended warranty to customers. These are customers who demand high-end products and an after sales service to match. This premium service focuses on convenience and peace of mind from a consultation on specific requirements in-store, connection to the Samsung SmartThings App, right through to the completed installation.

 

“With Samsung Signature Service it’s all there – delivery, installation and the know-how to make the most of your new purchase. Ultimately, it’s about making every interaction with a Samsung product seamless, effortless and completely rewarding. We’re constantly humbled by the feedback received from our customers and we will continue to maintain the high standards we’ve set for this service, “says Michael Van Lier, Consumer Electronics Director at Samsung South Africa

 

Samsung Signature Service provides a myriad of comforts to loyal customers, including an in-home installation service by a fully accredited technical team, who also advise on how to get the best from the Samsung product. The aim is to give customers the ultimate user experience which includes a helpful demonstration on the basics of operating the product to the innovative features they may not initially be aware of. Samsung Signature Service includes:

 

  • A five-year and a three Signature Warranty
  • Free product delivery1
  • Installation and connection within 70 km radius of point of purchase in selected areas
  • Removal of packaging
  • In-home training and registration2 to Samsung account, which provides seamless after-sales service
  • Dedicated 24hr Online or Call Centre Support. NB: Under current Covid conditions the support centres operate 8am to 8pm Mon to Fri and 8am to 3pm on Saturdays.

 

Whether it’s an incredible Neo QLED TV, the latest Samsung refrigerator or a Windfree Air conditioner, customers can rest assured that it will be delivered, installed and setup in your home, at your convenience3 – by a team dedicated to making life easier.

 

1Terms and conditions apply. Model dependant

2Registration requires proof of purchase

3Optional wall bracket / accessories for customer purchase

Press Resources > Press Release

For any issues related to customer service, please go to samsung.com/za/support for assistance.
For media inquiries, please contact ssapr.newsroom@samsung.com.

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