Samsung and DionWired in Exclusive Service Desk Venture

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Companies join hands to offer customers better service offering


Samsung South Africa has entered into an exclusive partnership with DionWired, offering new Samsung Service desks for walk-in repairs in 24 of their DionWired stores. This is the latest approved channel for Samsung mobile and wearable repairs.

“These DionWired Stores are conveniently situated and easily accessible throughout the country and provide another avenue for any Samsung mobile device repairs and are interrelated to Samsung’s quick repair strategy,” says Richard Chetty, Director: Customer Services at Samsung South Africa.

This partnership, Chetty explains, further expands Samsung’s service reach and makes it easier for customers to get their cell phones, tablets or wearable mobile devices repaired if needed.

“Samsung offers a 2 year warranty on all cell phones purchased from authorised resellers in South Africa, such as DionWired. If customers with devices still under the 2 year warranty want to get immediate service, they may opt to take it to a DionWired Store to benefit from the quick repair service. Even if it is a contract phone purchased through a network operator, it can be repaired at a DionWired store under the Samsung warranty,” Chetty adds.

DionWired will host the Samsung Service Counters across the country and act as a quick repair facility. Samsung customers will have the ability to hand in any devices classified as ‘carry-ins’ at any of their stores. The DionWired service agents, specialise in attending to Samsung products and they continuously receive training updates at Samsung Academies countrywide.

By utilising the footprint of an already established and well known retailer across South Africa, Samsung is able to effectively extend its reach to its customers for a more accessible after-sales service experience.

“We are excited by the Samsung quick repair partnership as we embark on simplifying our customers’ lives through a bouquet of service offerings,” says Nazim Cassim, Managing Director of DionWired.

“Everything we do at Samsung is driven by excellence. We have an unfaltering commitment to develop the best products and offer the best after-sales service to our loyal customers. The establishment of the Samsung Service Desks within DionWired stores, is testament to keeping to this promise,” concludes Chetty.

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