“Customer and client retention are core functions for any successful business, especially those operating in a free market where trends can change overnight. Consistency and innovation are mantras practiced daily. But to truly set yourself apart, one needs to offer the highest standard of customer service, because no matter how good your product is, if you do not offer quality support services to your clients, you are bound to fail as an organisation,” says Director at Samsung South Africa Service, Richard Chetty.

The service has rolled out in Johannesburg, Durban and Cape Town, with a view to extending the offering to other major centres in the near future. To book a repair, customers need to contact the call centre where they’ll be taken through a trouble-shooting exercise. For televisions, the issue can often be solved remotely.

The service vans are kitted out with parts and equipment to solve the most common issues people experience and once the basic problem is established, a service van is dispatched. Currently, customers can expect a van to arrive the next day, but Samsung are planning on offering a same-day service soon.

“People buy our products because they trust our brand. So, it’s only right that we return that trust by giving them the best customer service we can. We want to ensure that all our clients receive the care they need and expect of us. This innovation places us at the helm of rewarding our customers’ trust, because we understand that growing a business means growing you clientele’s confidence in you,” concludes Chetty.

An exterior view of Samsung Electronics South Africa headquarters located in Johannesburg, South Africa

Samsung today launched Samsung Newsroom South Africa, a go-to source of information for consumers and the media to keep in touch with the latest technologies and innovations from Samsung.

Samsung Newsroom South Africa will feature localised content, addressing the specific needs and interests of the region. Content shared on the platform will include not only the latest updates on Samsung, but also locally relevant launches and services, as well as compelling stories, interviews and opinions from Samsung South Africa.

Samsung entered South Africa in 1994 and has been an integral part of the region ever since, channelling a relentless drive for developing innovative technology solutions to enable customers to pursue their passions. A diverse range of Samsung’s high-tech products and services are available to South African consumers. The home-grown team plays an active role in South African life by participating in various Corporate Social Initiatives [CSI], as well as delivering solutions and services that are tailored to local needs.

Newsrooms are being rolled out all over the world to better serve with regionally significant content, on to providing consumers with all the latest news and information about Samsung. Samsung Newsroom South Africa is the sixteenth of Samsung’s newsrooms, following the Global Newsroom and local editions in the U.S., Korea, Vietnam, Brazil, India (English and Hindi), Germany, Russia, Mexico, the U.K., Argentina, Malaysia, Italy, and Spain. Samsung Newsroom South Africa can be accessed by going to https://news.samsung.com/za/