Your Back-up Plan for the Unexpected Lock-out
Audio
AUDIO Play/Stop
Do you fear a fingerprint fail? No need. Here’s an extra key to keep hidden under your virtual mat in case you ever have trouble unlocking your device. Just follow these steps:

Fingerprint scan fail?
1. First, restart your device and try again.
2. If it still doesn’t work, type in your alternate passcode.
3. If you’ve forgotten your passcode, keep entering codes until you get the “Unlock via Google” screen. Enter your google account ID & Password you used when setting up your handset.
Photo Credits: Samsung
Products > Mobile
For any issues related to customer service, please go to samsung.com/za/support for assistance.
For media inquiries, please contact ssapr.newsroom@samsung.com.