No cashier, no problem: Samsung Canada fits ‘cashierless’ grocery store Aisle 24 with digital solutions

Select Aisle 24 stores across Canada now feature Samsung Kiosks to create a modern shopping experience

In an era when contactless is king, Aisle 24 was already ahead of the game. Founded in 2015 by John Douang, the “cashierless” grocery store model now seems prophetic. But even the innovative grocer, which turns standard retail and underutilized residential spaces into the future of convenience stores, needed an upgrade for the new normal. As business expanded across Canada and demand increased for safer, contactless shopping, Aisle 24 adopted Samsung Canada’s digital signage solutions.

Offering a completely contactless in-store experience, select Aisle 24 locations now feature Samsung Kiosks that allow customers to pay for their groceries quickly and easily with an intuitive, all-in-one payment system[1]. The eye-catching Kiosks not only improve the customer experience, but also provide streamlined management tools which allow stores to access Kiosks and check performance from any web-accessible device with ease.

The Samsung Kiosk is a flexible solution with a variety of benefits and cost savings for Aisle 24, from speeding up transactions to making information readily available to customers as well as ensuring information is accurate and up-to-date. Plus, it eliminates the health and safety risks of staff-customer interactions at checkout counters.

“As a young company, we wanted to create a splash in the market, not just with our business model, but with our customer experience, and the Samsung Canada range of display solutions gave us just that,” said John Douang, CEO and President of Aisle 24. “Samsung’s industry-leading digital signage, including its all-in-one Kiosk, have allowed us to meet the diverse needs of our customers and provide a new and innovative grocery experience.”

In addition, every Aisle 24 location now features 65-inch Samsung Digital Displays, allowing stores to meaningfully engage with customers and provide accurate, current promotional materials. With seamless integration support from technology partner 900Solutions, Samsung display solutions have allowed Aisle 24 to engage its customers in a more meaningful way as well as create a “wow” factor and succeed in its marketing goals.

“As the ways in which we shop change, innovations like our Kiosk and digital displays allow businesses to control costs and provide customers with a more streamlined in-store experience,” said Mary Peterson, Vice President, IT and Enterprise Solutions at Samsung Electronics Canada.

As the world continues to become more digital, Samsung offers a wide range of innovative solutions to help businesses become more efficient while still delivering on their promise to provide high-quality customer service.

To learn more about the Samsung Kiosk, please see here. Additionally, for more information about Samsung display solutions, please see here.

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[1] Credit card terminal must be purchased separately.