Samsung Canada Announced as a 2025 CIO Canada Award Winner

IDC Canada & CIO recognizes enterprise excellence and innovation in IT

IDC Canada and CIO have named Samsung Canada as a CIO Awards Canada 2025 award winner. Annually, IDC + CIO recognizes the tech world’s most innovative organizations and accomplished leaders. 2025 will be the fourth year for this popular awards program, where the CIO Awards Canada program has recognized innovative Canadian tech projects and teams.

“We’re thrilled to announce the winners of the 2025 CIO Awards Canada. This prestigious award celebrates exceptional Canadian organizations that are leveraging technology to drive digital transformation and deliver measurable business value,” said Allice Shandler, Senior Director, Events for the Americas at IDC and CIO Awards Canada Program Chair.

“This year’s winning projects are not only innovative but also inspiring examples of what’s possible when visionary leadership is paired with a highly skilled, future-focused workforce. We are honoured to recognize these achievements and the remarkable individuals behind them at our awards ceremony, which will take place following IDC’s CIO Summit Canada event on November 13, 2025, at The Westin Harbour Castle in downtown Toronto,” Shandler added.

“At Samsung Canada, innovation is driven by our commitment to making life simpler, smarter, and more reliable for our customers,” said Frank Martino, Vice President, Corporate Services, Samsung Canada. “Home Remote Monitoring empowers us to anticipate customer needs, resolve issues before they arise, and deliver exceptional service without disruption. We are thrilled to be recognized by IDC and CIO for this achievement, which reflects our team’s dedication to pushing the boundaries of connected living.”

Samsung Canada is transforming customer service with proactive, data-driven technology that delivers measurable business impact. The Home Appliance Remote Monitoring (HRM) project has significantly reduced undiagnosed issues and non-repair visits, while boosting customer satisfaction scores — demonstrating how innovation directly translates to efficiency, cost savings, and an improved customer experience.

About the CIO Awards Canada: 

The CIO Awards for Canada celebrate Canadian organizations and the teams within them that are using IT in innovative ways to deliver business value, whether by creating competitive advantages, optimizing business processes, enabling growth, or improving relationships with customers. The award is an acknowledged mark of enterprise excellence and a source of pride for all winning organizations. 

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology, IT benchmarking and sourcing, and industry opportunities and trends in over 110 countries. IDC’s analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. 

Founded in 1964, IDC the world’s leading tech media, data, and marketing services company. To learn more about IDC, please visit https://www.idc.com Follow IDC on Twitter at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights. To learn more about IDC Canada, please visit www.idc.com/ca or follow us on LinkedIn. @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights. To learn more about IDC Canada, please visit www.idc.com/ca or follow us on LinkedIn. 

About CIO 

CIO focuses on attracting the highest concentration of enterprise CIOs and business technology executives with unparalleled peer insight and expertise on business strategy, innovation, and leadership. As organizations grow with digital transformation, CIO provides its readers with key insights on career development, including certifications, hiring practices and skills development. The award-winning CIO portfolio provides business technology leaders with analysis and insight on information technology trends and a keen understanding of IT’s role in achieving business goals. For more information about CIO please visit, https://www.cio.com/