Samsung Canada Statement on COVID-19

on 08-04-2020
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Last updated: April 8, 2020

 

A notice for our Samsung Community:

As the situation with COVID-19 continues to evolve we want to assure you that the health and safety of our employees, customers and partners is our top priority at Samsung Canada.

 

In an effort to help protect our community, customers and employees, we have closed Samsung Experience Stores across Canada.

 

As of March 23rd, Samsung Repair Centres are also temporarily closed. Please call 1-800-SAMSUNG for assistance in locating an open Authorized Service Centre or for any inquiries you may have.

 

If you need service support for your Samsung phone, tablet or wearable, we can assist you through our new Door to Door Service. We will arrange a convenient pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932272) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required, and will clean your phone with UV-C light.*  

 

As of March 30th, our Call Centre will be reducing its operating hours to 9am-6pm EST, Monday to Friday and our Live Chat is available 9am – 9pm. Due to the volume of inquiries we are receiving, we may take longer than usual to respond to you. However, we will do our best to get back to you as quickly as possible.

 

Our online store will remain open on Samsung.ca and orders will be fulfilled as timely as possible. Our Service teams are ready to support you and your product needs, available at 1-800-SAMSUNG or Samsung.com/support.

 

We will continue to keep you posted, monitor the situation closely and adjust our operations as appropriate.

 

Thank you for your support during this time,

The Samsung Canada Team

 

 

 

*Samsung cannot guarantee as to the efficacy of the sanitization. Results may vary and may not kill all bacteria, germs and viruses.

 

 

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For any issues related to customer service, please go to samsung.com/ca/support for assistance.
For media inquiries, please contact canadanewsroom@samsung.com.

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