Samsung Canada Statement on COVID-19

on 25-06-2020
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Last updated: June 25, 2020

 

A notice for our Samsung Community:

 

As the situation with COVID-19 continues to evolve we want to assure you that the health and safety of our employees, customers and partners is our top priority at Samsung Canada.

 

As cities and provinces have been removing restrictions, our West Edmonton and Metrotown Samsung Experience Stores have re-opened. We are also pleased to announce that our store in CF Toronto Eaton Centre will re-open on Thursday, June 25th and our stores in CF Sherway Gardens, Yorkdale Shopping Centre and Scarborough Town Centre will reopen on Friday, June 26th. Our plan continues with an absolute commitment to the health and safety of our employees, customers and partners. You can read more about the new measures we are implementing here. 

 

Samsung Mobile Repair Centres are now open in select locations.

 

Your Samsung Service experience may look different, but your safety is our utmost priority. We will be focused on a ‘Curb Side’ drop off service model to avoid crowding and to help maintain social distancing. The Service Centre will have a reduced number of staff members to support and assist in servicing your Samsung Galaxy smartphone, tablet or wearable. To arrange for service drop off time, please visit www.samsung.com/ca/support/your-service to reserve a service appointment.

 

All smartphones and wearables that receive service will receive a complementary Galaxy Sanitizing Service prior to being returned to you, providing you with added peace of mind. The Galaxy Sanitizing Service will sanitize your Galaxy phone with UV-C light, which cleans your device without using harsh chemicals.[1]

 

If you need service support for your Samsung phone, tablet or wearable and do not wish to or are unable to visit one of our Samsung stores, you can arrange convenient Door to Door service pick-up through 1-800-SAMSUNG, LIVE CHAT or text us at WECARE (932 273). In-home service is available for other Samsung products.  

 

If you were unable to receive repair services for your Samsung product due to Service Centre closures related to COVID-19 after March 21st, and the manufacturer’s warranty for your TV or device had expired during this time, Samsung will extend your manufacturer’s warranty for a period of one (1) month from the date from the date repair services are available in your area.[2]

 

We are available 24/7 on Live chat and Text chat [WE CARE (932 273)] for service and support.

Our Call Centre is available Mon-Fri 9:00 AM – 9:00 PM ET, Sat-Sun closed.

Live chat for online shopping is 8:00 AM – 11:59 PM ET.

 

Our online store will remain open on Samsung.ca and orders will be fulfilled as timely as possible. 

 

We will continue to keep you posted, monitor the situation closely and adjust our operations as appropriate.

 

Thank you for your support during this time,

The Samsung Canada Team

 

 

[1] Samsung cannot guarantee as to the efficacy of the sanitization. Results may vary and may not kill all bacteria, germs and viruses. UV-C sanitizers are third-party devices and effectiveness of these sanitizers may vary depending on market and model.
[2] This manufacturer’s warranty extension does not apply to products purchased for commercial use. Please note that the above-mentioned conditions are subject to change or additional terms and conditions, depending on the country in which you purchased your device.

 

 

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For any issues related to customer service, please go to samsung.com/ca/support for assistance.
For media inquiries, please contact canadanewsroom@samsung.com.

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