Samsung Canada Statement on COVID-19

on 21-12-2020
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Last updated: December 21, 2020

 

A notice for our Samsung Community:

As the situation with COVID-19 continues to evolve we want to assure you that the health and safety of our employees, customers and partners continues to be our top priority at Samsung Canada.

 

As the restrictions in cities and provinces have been changing, we wanted to share the various options Samsung Canada has implemented to ensure Canadians are able to access our products and services.

 

Where permitted, our Samsung Experience Stores and Samsung Mobile Repair Centres will remain open and adhere to local health and safety regulations. In areas where SES stores are not permitted to open, we are offering ‘Curb Side’ pick-up and drop-off for purchases and repair service. To arrange for a service drop-off time, please contact your SES store.

 

All smartphones and wearables that receive service will receive a complementary Galaxy Sanitizing Service prior to being returned to you, providing you with added peace of mind. The Galaxy Sanitizing Service will sanitize your Galaxy phone with UV-C light, which cleans your device without using harsh chemicals.[1]

 

If you need service support for your Samsung phone, tablet, wearable, laptop and do not wish to or are unable to visit one of our Samsung stores, you can arrange convenient Door to Door service pick-up through 1-800-SAMSUNG, LIVE CHAT or text us at WECARE (932 273). This convenient Door-to-Door service includes free pick up and return shipping. In-home and In-garage service is available for other Samsung products.

 

We have also recently launched a Branded Service Program in Toronto and Montreal, with plans to expand into Edmonton, Calgary, Vancouver, Ottawa, London, Windsor and Winnipeg in 2021. This unique Samsung Branded Service program provides customers with a seamless experience, including easy scheduling options and professional repair service for all consumer electronics products. Our certified technicians thoroughly test and calibrate your Samsung product, and will also clean the product before and after the repair with sanitizing wipes. You can learn more about this service here.

 

As part of our ongoing progress servicing in-home customers, Samsung also offers call support from 9am ET to 9pm ET available 7 days a week, 24/7 live chats at www.samsung.com/ca/livechat and text support at WE CARE (932 273).

 

Our online store will remain open on Samsung.ca and orders will be fulfilled as timely as possible.

 

Your Samsung Service experience may look different during these times, but your health and safety are our top priority.

 

Thank you for your support during this time,

The Samsung Canada Team

 

[1] Samsung cannot guarantee as to the efficacy of the sanitization. Results may vary and may not kill all bacteria, germs and viruses. UV-C sanitizers are third-party devices and effectiveness of these sanitizers may vary depending on market and model.

 

 

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For any issues related to customer service, please go to samsung.com/ca/support for assistance.
For media inquiries, please contact canadanewsroom@samsung.com.

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