Samsung Customer Service Vans Provide Relief to 500 Families Affected by Floods in Assam

Samsung India has deployed its Customer Service Vans in Assam to provide relief to flood victims in the state. These Customer Service Vans, which were introduced in the state to provide quality service to Samsung consumers in rural India, travelled to a remote village, Laharighat, in Morigaon district around Guwahati to help flood affected families.

Samsung has also set up Service Camps in Assam and Bihar for its customers from September 10 to September 20, offering free labour on flood affected products and up to 50% discount on parts.

“Samsung stands firmly with the people of Assam during this time of need. We are glad that our Customer Service Vans deployed in the state have been able to reach these families and provide relief on time,” said Mr. Anurag Prashar, Vice President, Customer Satisfaction, Samsung India.

Assam has been impacted by heavy floods which have affected thousands in the state. Taking swift action, Samsung Service Vans carried packets of rice and mosquito nets and distributed it amongst the families in Laharighat village on the banks of the Brahmaputra river in coordination with local authorities.

Earlier, in January this year, Samsung had launched Customer Service Vans for Assam to reach out to 54 talukas across the state. These Service Vans have so far travelled close to 2 lakh kilometres across the length and breadth of Assam. Driven by locals who work with Samsung, these Service Vans have been travelling through difficult terrain across the hinterland and semi-urban regions across the state to attend to service calls from consumers.

The familiarity of the Samsung Service Van drivers helped in navigating through the flood affected areas and provide relief to this village in Morigaon district. These service vans have been designed to carry key components for repair, a DG set and key jigs and fixtures for providing quick response and on-spot resolution along with a multi-skilled engineer.

In October 2016, Samsung augmented its service network by adding 535 service vans and strengthened its commitment to provide quality customer service in both urban and rural India. With this, Samsung’s reach will extend to customers in over 6,000 talukas across 29 states and 7 union territories, making Samsung’s service network the largest in this industry in India.

Today, Samsung has the widest reach of service centres with trained service engineers. This team goes to the deepest parts of the country to service the needs of our customers. Samsung has also added over 250 service points and over 250 resident engineers, ramping up its service network to over 3,000 service points, from 2,000 earlier.

These vans have helped Samsung deliver its world-class service ‘Anytime, Everywhere’. Consumers can access the service vans by dialing 1800-40-SAMSUNG (1800-40-7267864).