Samsung Service Centers Save Over 17 million Sheets of Paper with ‘Go Paper-free’ Initiative in Last One Year

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Samsung Service Centers in India have saved over 17 million sheets of paper in last 12 months after launching the ‘Go Paper-free’ Initiative. The service centres across India had gone paperless as part of a global initiative to offer customers an eco-conscious alternative to paper documents through a new global integrated system, strengthening its commitment to developing sustainable practices.


India was one of the first countries to adopt the paper-free system as more than 11,000 service centers in 180 countries operated by 40 Samsung Electronics subsidiaries around the world went for the initiative.


The pilot project that was kicked off in July 2021 across the country has given a sustainable solution to customers. Apart from the savings in paper usage, what this means for customers is faster transactions at the Samsung service centres and contact-less exchange between consumers and service executives.


In last two years since the launch of initiative, more than 33 million sheets of paper have been saved till now.


“Our service centres across India have followed paperless operations that offer an eco-conscious alternative for two years now. This brings in a lot of convenience for customers as it reduces transaction time and they no longer need to take care of physical documents,” said Sunil Cutinha, Vice President, Customer Service, Samsung India.


At the service centres in India, all documents that were previously issued to customers on paper are now being shared with them over email and WhatsApp, in the process saving 1.5 million A4 sized sheets of paper a month. This also includes replacing internal office work documents at service centres with electronic documents.


To facilitate the worldwide change towards paperless documentation, Samsung has upgraded its global service system, the Global Service Partner Network (GSPN), which will allow for electronic documentation to be sent to customers about each aspect of service they receive through an interface supported by various digital communications services around the globe. Through this significant change, Samsung’s customers will gain convenient access to their service-related information and be part of an initiative to protect the environment at the same time.


Through the global campaign, Samsung expects that approximately 6 million liters of water, 1 will be saved each year. In addition, nearly 526 tons of carbon emissions2 will be reduced, which can be translated into the amount of carbon absorbed by 61,000 30-year-old pine trees in a year.


1 The calculation is based on the amount of water needed to produce a sheet of A4-sized paper that is released by the Korea Environmental Product Declaration.

2 The calculation is based on the carbon emissions generated to produce a sheet of A4-sized paper that is released by the Korea Environmental Product Declaration.

3 A 30-year-old pine tree can absorb approx. 8.6 kilograms of carbon dioxide (CO2) per year. (Korea Institute of Forest Research, July 2019)

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