Samsung and Batteries Plus Expand In-Warranty Walk-In Service for Galaxy Customers
Samsung Electronics America and Batteries Plus are expanding their partnership to offer easier access to in-warranty walk-in service for Galaxy smartphone repairs, often in the same day. By this fall, 35 Batteries Plus stores will transform into Samsung Authorized Service Centers (ASCs) to meet the demands of customers who prefer to get their phones repaired in-person, rather than mailing them in.
Since 2018, Batteries Plus has been part of Samsung’s Independent Service Provider (ISP) program, primarily handling out-of-warranty repairs. Now, these 35 stores will be able to address in-warranty repairs as well as service more device types, like foldables. Batteries Plus technicians at these locations will also undergo rigorous Samsung Certified training setting the highest standard for quality device repairs. The partnership expansion is part of Samsung’s mission to make convenient, fast, and quality repair options accessible to more people across the country.
“We know the important role that Galaxy smartphones play in people’s lives, and it can be inconvenient to part with it for an extended time due to repair,” said Mark Williams, Vice President of Customer Care at Samsung Electronics America. “Our enhanced partnership with Batteries Plus fills a crucial gap in communities where there isn’t an existing Samsung Care location or other authorized service centers. This means more customers can benefit from our customer-first care experience and get in-warranty repairs.”