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on 03-07-2019
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Samsung Signature Service takes convenience to an incredible level

JOHANNESBURG, South Africa – 03 June, 2019 – There is no doubt about it: one of South Africans’ biggest topics of discussion is the level of service they receive when they buy a sought-after product. Getting the right advice, after sale delivery and installation tends to be an area that can be troublesome. This is where the Samsung Signature Service makes a big difference. From the time of purchase, delivery to installation that new TV, fridge or washing machine is in the safest hands. Even the packaging can be taken away afterwards for recycling, so it feels as if your shiny new appliance was always a proud part of your home.

 

“As a premium brand, Samsung continually strives to offer its customers the best products and service. This commitment has been taken to an unsurpassed standard with our Signature Service, by providing a customised brand experience that engages with consumers from purchase, to aftersales and beyond, “says Nithia Pillay, Director Customer Service at Samsung South Africa.

 

The Samsung Signature Service is made available to customers on selected products*. These are customers who demand high-end products and an after sales service to match. This offering will ensure complete convenience, from a consultation on specific requirements in-store, right through to the completed installation.

 

Samsung Signature Service includes:

 

• A five-year (5) and a three (3) Signature Warranty.
• Free product delivery, *installation and connection within 70 km radius of point of purchase in selected areas.
• Removal of packaging.
• In-home training and registration.
• Dedicated Signature Series call centre with an after-care service facility for the duration of the warranty period, at no additional cost. The number is 080 726 7864.

 

This service provides a myriad of comforts to loyal customers, including an in-home installation service by a fully accredited technical team, who also advise on how to get the best from the Samsung product. The Samsung Signature Service gives customers the ultimate user experience which includes a helpful demonstration on the basics of operating the product to the innovative features they may not initially be aware of. It’s all there – delivery, installation and the know-how to make the most of your new purchase. Ultimately, it’s about making every interaction with a Samsung product seamless, effortless and completely rewarding. It’s about complete peace of mind.

 

*Products covered by Samsung Signature Service – Five (5) and Three (3) Warranty

TV Model Offering Total Warranty Period
QA65Q8CAMKXXA QLED Curved + 3 years warranty, free delivery and Signature installation 5 years
QA75Q8CAMKXXA QLED Curved + 3 years warranty, free delivery and Signature installation 5 years
QA75Q9FAMKXXA QLED + 3 years warranty, free delivery and Signature installation 5 years
QA88Q9FAMKXXA QLED + 3 years warranty, free delivery and Signature installation 5 years
QA55Q7CAMKXXA QLED Curved + 1 years warranty, free delivery and basic installation 3 years
QA55Q7FAMKXXA QLED + 1 years warranty, free delivery and basic installation 3 years
QA65Q7FAMKXXA QLED + 1 years warranty, free delivery and basic installation 3 years
QA65Q7CAMKXXA QLED Curved + 1 years warranty, free delivery and basic installation 3 years
QA75Q7FAMKXXA QLED + 1 years warranty, free delivery and basic installation 3 years
85Q9 QLED – 2018 + 3 years warranty, free delivery and Signature installation 5 years
QA75Q9FNAKXXA QLED – 2018 + 3 years warranty, free delivery and Signature installation 5 years
QA65Q9FNAKXXA QLED – 2018 + 3 years warranty, free delivery and Signature installation 5 years
QA55Q8CNAKXXA QLED Curved – 2018 + 3 years warranty, free delivery and Signature installation 5 years
QA75Q7FNAKXXA QLED – 2018 + 1 years warranty, free delivery and basic installation 3 years
QA65Q7FNAKXXA QLED – 2018 + 1 years warranty, free delivery and basic installation 3 years
QA55Q7FNAKXXA QLED – 2018 + 1 years warranty, free delivery and basic installation 3 years
QA75Q6FNAKXXA QLED – 2018 + 1 years warranty, free delivery and basic installation 3 years
QA65Q6FNAKXXA QLED – 2018 + 1 years warranty, free delivery and basic installation 3 years
QA55Q6FNAKXXA QLED – 2018 + 1 years warranty, free delivery and basic installation 3 years
UA82NU8000KXXA PUHD – 2018 + 1 years warranty, free delivery and basic installation 3 years
UA65NU8500KXXA PUHD – 2018 + 1 years warranty, free delivery and basic installation 3 years
UA55NU8500KXXA PUHD – 2018 + 1 years warranty, free delivery and basic installation 3 years
QA82Q900RBKXXA QLED – 2019 + 3 years warranty, free delivery and Signature installation 5 years
QA75Q900RBKXXA QLED – 2019 + 3 years warranty, free delivery and Signature installation 5 years
QA65Q900RBKXXA QLED – 2019 + 3 years warranty, free delivery and Signature installation 5 years
QA82Q90RAKXXA QLED – 2019 + 3 years warranty, free delivery and Signature installation 5 years
QA65Q90RAKXXA QLED – 2019 + 3 years warranty, free delivery and Signature installation 5 years
QA75Q80RAKXXA QLED – 2019 + 3 years warranty, free delivery and Signature installation 5 years
QA65Q80RAKXXA QLED – 2019 + 3 years warranty, free delivery and Signature installation 5 years
QA55Q80RAKXXA QLED – 2019 + 3 years warranty, free delivery and Signature installation 5 years
QA65Q70RAKXXA QLED – 2019 + 1 years warranty, free delivery and basic installation 3 years
QA82Q60RAKXXA QLED – 2019 + 1 years warranty, free delivery and basic installation 3 years
QA75Q60RAKXXA QLED – 2019 + 1 years warranty, free delivery and basic installation 3 years
QA65Q60RAKXXA QLED – 2019 + 1 years warranty, free delivery and basic installation 3 years
QA55Q60RAKXXA QLED – 2019 + 1 years warranty, free delivery and basic installation 3 years

 

*Terms and Conditions Apply

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For any issues related to customer service, please go to samsung.com/za/support for assistance.
For media inquiries, please contact ssapr.newsroom@samsung.com.

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