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Samsung Customers covered over the Festive Season

on 20-12-2018
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Whether it’s that unexpected repair or the delivery and installation of a new product,
Samsung is intent on making this a hassle free holiday season for Customers

JOHANNESBURG, South Africa, 19 December 2018 – The holiday season has arrived, which means generations of South African families and friends will be creating new memories across the country. Along for the journey, capturing every merry moment, will be the indispensable smartphone. But dropped phones do happen. This is why Samsung will, as always, be ready to assist Customers who need to repair damaged phones.

 

“Samsung has invested in human centred technologies, so when life happens, our people will be there to assist. It gives customers the assurance that they can get their device back fast, repaired in full working order and in good time,” says Nithia Pillay, Director: Customer Service at Samsung South Africa.

 

Whether it’s a repair that’s required or general assistance, there are over a 100 authorised support centres across South Africa that can help. The staff are all fully trained and use Genuine Samsung Parts in all of their repairs of Samsung devices, tablets or wearables. Essentially, one number fixes it all – Service centre: 0860 726 7864 .

 

Along with the peace of mind of repair services, Customers who buy selected premium products from Samsung stores or dealers enjoy what’s known as Signature Service. This facility ensures the product is not only delivered and installed by a team of trained Samsung specialists, but the Customer is trained on how to effectively use the product, whether it’s a TV, air conditioner or other household appliance. Over the festive period, this enhanced level of service makes a big difference, especially for those eager to make full use of their new Samsung device or appliance, as soon as possible. This festive season, and beyond, Customers can be assured that Samsung will go the distance to keep Customers fully satisfied with their Samsung purchase.

 

contact Details: 0860 726 7864
24/7on weekdays and 24/7 weekends

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For any issues related to customer service, please go to samsung.com/za/support for assistance.
For media inquiries, please contact ssapr.newsroom@samsung.com.

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