Getting help is easy with Samsung Galaxy Z Series Premium Care Service

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Dedicated premium service offers advice from Samsung Galaxy Z Series experts, personalized onboarding, door-to-door service and more


As some of Samsung Canada’s most innovative smartphones, the Samsung Galaxy Z Series has changed the way consumers interact with their devices, breaking conventions to deliver truly exceptional, connected experiences for Canadians.


With personalized, custom devices also comes personalized specialty service. Each Galaxy Z Flip and Galaxy Z Fold device comes with dedicated customer care services specifically designed to deliver premium service to valued customers. With this service, specially trained experts are available 24/7 via live chat, or by phone from 9 a.m. to 9 p.m. EST (1-888-970-FOLD), for personalized and exclusive support for your device.


“The specialty service offering is like a concierge for your mobile Galaxy device, bringing our dedicated customers personalized care from set-up to repair,” said Frank Martino, VP, Corporate Service, Samsung Canada. “At Samsung Canada, though our Premium Care Service, we aim to bring best-in-class support across all of our Galaxy Z Series devices, so our cutting-edge innovations can be experienced quickly and efficiently.”


Samsung Galaxy Z Series users can also enjoy in-person or online onboarding with a step-by-step guide by Samsung Galaxy experts, who will guide users through transferring data, tips for the new device, customization and more. Users can set up the onboarding by contacting the dedicated customer care service.


In addition, each Galaxy Z Series device comes with one-time warranty exception for its screen protector while within the manufacturer’s warranty period.


With Samsung Canada’s Door to Door pickup service, across the country, customers can enjoy convenient repair service with free device pick-up at their home – no matter if they are in- or out-of-warranty. Simply book your repair online through the premium Galaxy Z Series repair line and the qualifying device will be picked up from your location of choice. Enjoy a speedy repair turnaround of approximately three days – so customers can stay connected in no time.


To learn more about the Galaxy Z Series premier service, please visit Samsung Canada’s website.



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