Samsung Canada Announced as a 2025 CIO Awards Canada Winner

Samsung Electronics Canada has received an award for excellence in IT Innovation and Business Value, thanks to the Home Appliance Remote Monitoring (HRM). The award highlighted the Home Appliance Remote Monitoring (HRM) service, a proactive care initiative designed to elevate service quality and deliver greater reliability for consumers.

Launched in 2024, the HRM project marked a major expansion of Samsung’s established remote diagnostics capabilities. Leveraging Samsung’s expertise in remote, contactless diagnostics for mobile and TVs, HRM extends this innovative approach to home appliances. The core mission of HRM is to anticipate customer needs before they arise, ensuring seamless product performance and hassle-free experiences.

Key highlights of the HRM project include:

• Proactive Customer Care: Addressing potential issues before customers even realize they exist, enhancing satisfaction and trust.
• Customer-Centric Solutions: Reinforcing Samsung’s reputation for reliability and innovation in customer service.
• Industry Benchmark: Setting a new standard for proactive, customer-focused support in the home appliance sector.

Presented by IDC, a global leader in technology market intelligence, the CIO Awards Canada recognizes organizations that create measurable business value through innovative IT solutions. For Samsung, the award serves as recognition of its strategic investment in advanced service technologies, also positioning it as a national leader in digital transformation within customer care operations.

Learn more at the Samsung Canada Newsroom