Samsung and Orange Expand Partnership To Extend Product Lifecycle and Enhance Customer ExperienceShare open/close
New agreement aims to reduce mobile equipment waste, advance 5G services and enhance multi-device digital experiences delivered to end users
Samsung Electronics and Orange today announced a series of new initiatives that expand their long-term strategic partnership to enhance Samsung Galaxy user experiences across Europe. The two companies will collaborate to reduce waste and extend the lifecycle of mobile devices; implement device and technology testing to prepare for the arrival of 5G standalone; promote the Samsung Galaxy multi-devices experience; and enhance the mobile customer journey with advanced digital services.
Together, the companies are working to reduce the waste attributable to Samsung mobile devices distributed by Orange by extending the lifecycle of a typical product. Orange will offer an extension on the trade-in and the collection programs on used Samsung devices and add a Samsung Certified Refurbished device program through Orange channels. Additionally, the collaboration will leverage the implementation of the Eco-Rating methodology, a pan-industry initiative driven by a consortium of European mobile operators, across Samsung Galaxy smartphones. The new rating will evaluate the environmental impact of the mobile phones during their entire lifecycle from design to disposal, allowing Samsung and Orange to implement further improvements.
As part of this agreement, Samsung and Orange are also preparing for the deployment of advanced 5G standalone (SA) services. The collaboration will see the implementation of end-to-end testing of Samsung devices and technology such as network slicing and voice over Orange’s 5G SA test networks. The process will explore new use-cases made possible through 5G SA network capabilities to support both advanced industrial and entertainment-related services.
Samsung and Orange are also strengthening their collaboration to bring a connected experience powered by Samsung Galaxy devices to Orange customers. This multi-device approach will be deployed in Orange stores and online channels to support Orange’s multi-service strategy, delivering an immersive and seamless mobile experience to end users.
Furthermore, the companies will combine their product and technology assets to provide an upgraded digital activation experience to Orange customers through Samsung smartphone personalization. Samsung will deploy SIM-based personalization of its mobile devices for Orange customers on a single mobile software configuration. Samsung’s over-the-air personalization service will facilitate the discovery and seamless installation of key Orange applications on eligible Samsung Galaxy smartphones regardless of where the customers purchase their Galaxy smartphones.
Finally, Samsung and Orange will progressively generalize the deployment of eSIM activation to a wider range of Samsung devices connected to Orange networks. This will further simplify their users’ experience and reduce the share of plastic-based SIM cards used across the Orange European footprint.
Philippe Lucas, Executive Vice President, Orange Innovation Devices and Partnerships, Orange, commented, “this partnership closely mirrors Orange’s core priorities, contributing to our goals to move rapidly to fulfill our circular economy ambitions and address consumer and societal demand for sustainable devices by pushing trade-in and refurbishment schemes to extend product lifecycles and reduce waste. Furthermore, our commitment to sustainability will drive innovation, enabling differentiation and ultimately deliver growth, as we respond to evolving customer needs. Our close working relationship with Samsung is a great asset in realizing these ambitions.”
“Samsung is dedicated to innovative, strategic partnerships that enable us to scale positive impact around the world,” said Bryan Choi, Executive Vice President and Head of Strategic Marketing of Mobile eXperience Business, Samsung Electronics. “We are pleased to strengthen our relationship with Orange and see Galaxy devices being recycled and reused in different ways and to help provide a more seamless experience for the Galaxy community.”
Orange is one of the world’s leading telecommunications operators with sales of 42.5 billion euros in 2021 and 140,000 employees worldwide at 31 December 2021, including 78,000 employees in France. The Group has a total customer base of 271 million customers worldwide at 31 December 2021, including 224 million mobile customers and 23 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business Services. In December 2019, the Group presented its new “Engage 2025” strategic plan, which, guided by social and environmental accountability, aims to reinvent its operator model. While accelerating in growth areas and placing data and AI at the heart of its innovation model, the Group will be an attractive and responsible employer, adapted to emerging professions.
Orange is listed on Euronext Paris (symbol ORA) and on the New York Stock Exchange (symbol ORAN).
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