Samsung Tops Rankings in 2015 J.D. Power HDTV Satisfaction Report 2 Years in a RowShare open/close
Samsung Electronics, the leader in home entertainment for nine consecutive years, received two industry-leading customer satisfaction awards in the annual J.D. Power 2015 High-Definition Television (HDTV) Satisfaction Report in the U.S. The study has now recognized Samsung as the highest ranking in customer satisfaction with HDTVs 50 inches and above and 50 inches or below two years in a row.
J.D. Power surveyed more than 3,750 consumers who purchased an HDTV in the past 12 months to arrive at these rankings. Satisfaction is measured on a scale of 1,000 based on eight factors: overall satisfaction, performance; reliability; ease of operation; style/appearance; features, warranty and price. According to the study, Samsung ranked highest in the 50 inches and above category with a score of 871 and highest in the 50 inches and below category with a score of 856. In both categories, the brand ranked highest for overall satisfaction, performance, reliability, style and appearance, features and warranty.
“We strive to innovate and provide an unrivaled home viewing experience for consumers with spectacular picture quality,” said Bill Lee, Vice President of the Television Product Marketing Division at Samsung Electronics America. Samsung is honored to receive a top ranking in customer satisfaction for two years in a row and we look forward to delivering top quality and innovation in years to come.”
Leveraging years of expertise in the home entertainment space, and taking into account voice of market and customer needs, Samsung continues to elevate the viewing experience for consumers with its new SUHD TVs. With superior 4K UHD picture quality, brilliant colors and details, the SUHD TVs continue to set a new standard in TV innovation, making this the best Samsung TV ever.
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