Press Resources > Issues&Facts > Statements
Samsung’s Find My Mobile service is safe
Recently, there have been reports that Samsung’s Find My Mobile service was vulnerable to certain hack attempts. The reported issue in Find My Mobile was fixed through an update on October 13, and no user information has been compromised. Even before the update, any data from the phone or on the server could not be accessed by the hacker.
The unlikely situation where the attacker could lock/unlock user’s device and make the device ring (but not access any data), would have been if the user fell under all four of the following conditions:
1) The attacker occupies a way to send a link containing malicious code.
2) The Find My Mobile user sets up Find My Mobile Remote control ‘ON’ at his/her device
3) The user enters up his/her ID and password and logs on Find My Mobile website (http://findmymobile.samsung.com)
(If the user doesn’t use the website after log-on, it will be automatically logged out)
4) The user clicks the link in email/instant message/SMS sent by attackers
Find My Mobile is available for Samsung smartphones and tablets which run on Android 2.3.3 Ginger bread or higher from Galaxy SⅡ. If you want to check which device can you use the Find My Mobile service on, please visit the following website: http://help.content.samsung.com/csweb/faq/searchFaq.do
Samsung Electronics takes the security of our products very seriously and remains committed to providing our customers with the best user experience.