Unlock The Power Of Customer Discovery At Samsung Business Discovery Day London 2014

Technological change is highly disruptive, but once the effects of transition have passed, the disruption is usually positive. However, dealing with the speed of modern change and understanding the impact it has on your business can be almost impossible at times.

The incorporation of technologies such as smartphones and tablets into the enterprise has led to a liberated workforce able to meet challenges at any time and from anywhere. It has also opened new opportunities for customer discovery and means that the service and support landscape is changing beyond recognition.

If you want to know how to meet these challenges head on and learn how you can use technology to help boost staff productivity, customer satisfaction and improve sales then join us at the Samsung Business Discovery Day in London on Thursday 26^th of June.

Industry experts will be delivering presentations and chairing debates and discussions that will help you learn how to deploy technology throughout your business to meet current and future challenges.

There are four distinct sections to the day:

• The New Paradigm – The Power of Customer Discovery. We are entering a new paradigm of technology in business. The rapid adoption of consumer technology can truly liberate our most precious resources – our people – and free them to spend more time with customers.
• Security Matters – The Evolution of Samsung KNOX^TM. In a customer discovery world, business transformation requires a secure environment. In this session, Jae Shin, VP of KNOX Business Group, will discuss the new capabilities available to companies who want to embrace Android in their business.  Samsung KNOX makes Android safe and secure for your business.  
• Implementing Customer Discovery. Join your peers in the debate, share stories of how consumer and mobile technology is driving business results. 
• Guest Speaker – Mike Walsh. Few people understand the disruptive changes new technology brings to business as well as Mike Walsh, futurist and CEO of Tomorrow. Through founding Jupiter Research in Australia, senior strategy roles in News Corporation and acting as a consultant for Fortune 500 companies Mike has a deep well of experience in identifying technological innovations and using them to thrive and succeed. He’ll be delivering a keynote speech to conclude the afternoon.

Alongside this impressive series of sessions Samsung Business will be creating content during and after the event, so be sure to follow them live on the day on @SamsungAtWork and get in on the discussion using the hashtag #BizDiscovery. Samsung Business Discovery Day is all about debate and discussion, so let us hear your thoughts.

You’ll also find articles and material hosted on the Samsung Business blog at www.samsungatwork.com and make sure that you sign up to the Samsung Business YouTube channel to see video content from the day:

www.youtube.com/user/SamsungAtWork .

So even if you can’t make it to the event itself, you can still benefit from the insights on offer and learn how to leverage the power of new technology to improve your business.

*This article was originally posted on http://www.samsungatwork.com/blog/2014/6/21/samsung-business-discovery-day-london-learn-the-true-power-of-customer-discovery